-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- 'No Audio Output Device is Installed'

Create an account on the HP Community to personalize your profile and ask a question

02-27-2011 05:07 AM
I have the same problem here. Sometimes it comes back for a little, mostly not. It seems there's not a on-size-fits-all solution, and that many people like me have a problem which the simple fixes like driver reinstalls won't work for. There are a couple of interesting things though, that I've picked up from others, which might interest you.
1)I don't know if you're in the UK or not, but apparently here, we have the Sales of Goods Act, which means if it can be shown there is an inherent problem with a product that wasn't obvious at time of purchase, such as a common fault developing I would think, then the seller (not the manufacturer) legally should either replace, or refund in full or part for up to 6 years after.. Which is obviously longer than the warranty. Seems a little hard on the seller, but I thought I'd mention it.
2) There might be a simple work-around solution, just so you can hear things again, and that's to get a USB adaptor with built in sound. I just bought one off ebay for £2 odd. Haven't got it to try yet though. Here's the same thing on amazon;
Hope that's of some use to you, VintageGirl and anyone else.
03-01-2011 01:31 PM
hi
i have tried everything from the previous posts but nothing seems to work..in device mgr under sound,video there is no driver for sound only thing it has is bluetooth hand free audio n steareo n when i try to install driver device not found error pops up...i got speaker sign with red x bubble..
any help plz..
thanks.
03-01-2011 03:23 PM
I have the same problem with you but I found out once you upgrade your pc to windows 7 there's always an issue. You'll try calling HP Tech, and they will refer you to PC techinician nearest to you because they said there's something wrong with you HD blah blah or you sound card is gone...need a new one. Well I nearly believe them until I stumbled what's causing my problem and I fixed it myself. Now I have no problem with my sounds missing or audio device missing. My Laptop has voice now non-stop.
The problem that cause wasn't about the hard drive or the sound card but it is about the CONFIGURATION OF YOUR PARENTAL ACCOUNT CONTROL IN WHERE YOUR AUDIO SOUNDS HAS TO BE USE. AFTER I SET MINE TO WHAT IS SUPPOSED TO BE RIGHT OPTION, SINCE THEN I HAVE NO MORE PROBLEMS ABOUT MY SOUNDS OR AUDIO.
SOLUTION; Click Start/Control Panel/User Accounts and Famill. Click Parental Control. In the box at the left side you will see GAMING RATING SYSTEMS. Click Gaming Rating System and click administrator box Yes. In the box you will see some LOGO ICONS for you to choose in which gaming rating you want to use your sounds. This is where you must configure you computer what rating is compatible to use to run sounds in your Windows 7 from Windows Vista or Xp.
The previous option in my Laptop was in the 3rd option ESRB. Then I move it to the 2nd option that the LOGO is written in Chinese Language( Computer Software Rating Regulation). I click OK and then Restart. Since then I have no missing audio or missing sounds problems.
I hope that helps.
03-04-2011 09:40 PM
The issue appears to be in an update that microsoft has put out. That's when all my trouble began with my pavilion 6500. Sound works for a while then goes away. System will not let me uninstall driver. Now cd drive will not work correctly and will not recognize disks. I have spent hours with windows team to try and figure this out to little avail.
It looks like the solution is to go to a MAC. I hate the thought but will not buy laptop to have microsoft screw it up!!
03-05-2011 11:31 AM
It's not software issue. It's hardware. Your whole motherboard needs to be changed because of loose connections, which explains missing DVD drive, getting stuck on boot screen, no sound, SD card reader not working.
Never buying HP again...not that they care for their customer satisfaction anyway..
04-29-2011 03:07 PM
I too have had this problem. I reinstalled OS to XP, Win 7, Vista Business, none of them worked. I did find though if you attach an external usb sound card, like Creative Sound blaster, to it, it works. But you will have to have headphone and microphone attached. At least that fixed it... What a pain in the butt HP!!!!!
05-05-2011
04:04 AM
- last edited on
05-05-2011
08:22 AM
by
SedonaF
I have no sound:(. HP sucks. I have tried everything! Does anyone know if Best buys extended warranty will fix this crap for free? I have the 3 yr. one. If anyone can help me ASAP on troubleshooting my sound or lack there of, can you email me at {Personal Information Removed} Thanks bunches!
06-01-2011 09:21 AM
Apparently Sunshinef didn't appreciate my language this morning. Now I thought the people here majored in computer science and not enligh. I mean seriously, if you can take the time to correct grammar and punctuation, how about taking the time to correct the tech glitch? This is nonsense!!!
fidei defensor
