No audio Compaq Presario CQ60-514NR Notebook

[OrangeCountyCA]

One day it was there the next day it was gone.   I don't know if ear phone plug-in delivers.

Here's what I've done based on other models of notebooks:

First Try:

1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok

No change

Second Try:

First, try a Hard Reset as follows. Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.

No change.

Third try:

　

NOTE > there is no Administrative Tools to Open: If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic

Of the above I found started and I restarted them to no avail:

Multimedia Class Scheduler,

Windows Audio and

Windows Audio Endpoint Builder.

There was no Audio Service listed.

Forth try:

　

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55036.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

HARDWARE DETECTED NOT SUPPORTED BY THIS... ETC. NOW THE SET DEFAULT BUTTON IS INOPERABLE.

Ready to try a complete reinstallation of Win7.  Any ideas?

[Advance23]

Hi OrangeCountyCA,

I am just want to make sure that I understand you correctly. You had sound on your external headphones and speakers connected to your Compaq Presario CQ60-514NR Notebook PC and now you do not. I will try my best to help you with this problem.

Here is a document for Troubleshooting Sound Problems with External Speakers and Headsets in Windows 7 that has steps for resolving this issue.

I hope this information helps, please let me know how it goes.

Thank you and have a nice day.

[OrangeCountyCA]

The built in speakers are not emitting any sound.

I do not know if a external speaker or headphone would emit sound as I don't have any.

Sorry for the confusion.

[Advance23]

Hey OrangeCountyCA,

Sorry about the confusion, here is a document for No Sound from the Speakers (Windows 7), the uses the troubleshooter for finding and fixing the audio system.

Keep me posted on how it goes.

[OrangeCountyCA]

Thank you for your help.

Troubleshooter could not identify a problem.

Mixer, all are at max and no red circles.

I have no headphones so that is not muting the sound.

Configure opened Test and clicking on Test and both speakers produced no sound.

Device Manager, there is no "X" showing.

Computer came with Win7 so ungrade did not cause the problem.

Recovery Manager reinstalled the driver.  No sound.

In Device Manager the speakers were detected and were working properly.

Since there are two speakers and neither produce sound I'm assuming its not the speakers themselves unless someone stole them out of the machine when I wasn't looking.

[Advance23]

Hey OrangeCountyCA,

I suggest that you try Updating the BIOS and then Downloading or Updating Software and Drivers for HP Computers for the audio drivers.

If this does not resolve you problem, then please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link to get the support number for your region. Contact HP Worldwide

Good luck, I hope this resolves your problem.

Take care and have a good day!

[OrangeCountyCA]

There is no update for a 64 bit system on the HP website.  There is now a red slash through circle on the speaker icon and it saying that there are no speakers.