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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2019 03:28 PM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

After countless hours trying and trying every thing I could come by on the internet for a fix, I have came up with nothing.

I have uninstalled drivers, restarted computer, hard reset, fully updated computer, updated all drivers / bios, tried messing with boot options, cleaned aux port, checked blutooth and headphones and I still have 0 audio. 

 

I tried pressing "F2" on start up and testing the audio and that audio WORKED. I heared the beeps and the test passed. I try the test when I am on the desktop and I get "Test Failed" on the pop up. 

 

Audio details: HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000         HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101

 

I also have a yellow caution sign on one of the 2 "HD AUDIO DEVICE". One of these can update when I choose to do it manually, but the other says it fails (code 10). 

 

The audio stopped after a windows update a couple months ago and I have been off and on trying to figure out why it stopped.

 

If anyone has any advice please comment and help me out. Thank you in advance. 

 

5 REPLIES 5

‎05-28-2019 03:41 PM

HP Recommended

@Joe_Tro 

 

What is your HP Notebook 15  ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-28-2019 03:51 PM - edited ‎05-28-2019 03:56 PM

HP Recommended

please let me know if there is anything else you need. 

 

Thank you

‎05-28-2019 03:55 PM

HP Recommended

 

Product Number: Z4L87UA#ABA

Product Name: HP Notebook 15-ay101cy

‎05-28-2019 04:04 PM

HP Recommended

@Joe_Tro 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92941.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎05-28-2019 04:19 PM

HP Recommended

I just did this step by step. 

 

Still no audio sadly. Device Manager says " Problem starting device (CODE 10)"

 

This process changed what used to be called "Reltek" to "HD Audio Device" there are now 2 of these on the Sounds drop down.

One of them has a caution sign and one of them says it is working properly.  Still no audio though.

 

Thank you for replying quickly.

 

 

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