I ran a scan updated system it told me to restart computer when I did that's the issue. The computer comes on. Loads date and time screen. When I click to sign in the icon and password box is no longer there. Just Internet icon , access button (narrator ...) and shut down button. Curse works. I can't get into compter...
Thanks for visiting the HP community and posting your query here. Good day. 🙂 I understand that you are looking for assistance regarding the missing password screen on the computer during login. It will be a delight to assist you. 🙂
You’ve done a fabulous job by describing the situation perfectly and diagnosing the issue correctly. Kudos to you on that score. 🙂 You are an important HP customer and it is paramount to assist you here. We greatly value your relationship with HP and I take it as a privilege to share this platform with you. 🙂
For better clarity and to assist you better I would require more information regarding this.
Did this happen after a windows or software update?
Did you make any software changes like installing a new app on the computer after which this could have happened?
For starters, please try to perform a system restore to an earlier time before the issue started from this link: http://support.hp.com/us-en/document/c03327545 and follow the link “Restore your computer when Windows cannot start normally”