No wifi on envy x360

[Mammot]

I kust got an ENVY x360 computer and i wont connect to the internet. When i press the wifi tab, it says "Network & Internet settings

                       Change settings, such as making a connection metered"

I press it and it brings me to the wifi part of the settings page. When i press "scan for networks" the thing i clicked on originally pops back up, and when i troubleshoot, it says nothing is wrong. Pls help

[asmita6658]

@Mammot

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity. 

Don't worry, I'm here to help! 

Let's try the steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type netsh winsock reset and press Enter.
Type netsh int ip reset and press Enter.
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

If the issue still persists, test the hardware. 

Step 4 Wi-Fi Module test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Wi-Fi module test. 

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

The metered option is for things like a Mobile Phone where you pay for the data usage per GigaByte and may not be really relevant to you.

If in doubt please ask.