Notebook Taking a very long time to power off

[JimT]

Hi All,

My notebook (HP ENVY 17-j005tx Notebook) when shutting down only takes a couple of seconds, however it can take upto 5 minutes to power off...

At first i thought some service or program was taking a long time to shutdown, I installed Windows 8.1 SDK Performance Toolkit to try and identify a culprit; ran the command "xbootmgr -trace shutdown -traceFlags BASE+DIAG+LATENCY -noPrepReboot" and succeffully generated trace file.

I noticed the notbook had rebooted in just a few seconds..

Anyhow I proceeded to analyse the trace file using the wpa.exe program anf could not find any program or service taking much time to shutdown!!!

SO I understand now the Windows OS is shutting down nicely though the Notebook is taking a very long time to power off.

Anyone have any suggestions?  I do have NVIDIA Driver 337.88 installed and did find another thread here where they suspected this driver version has not been tested by HP and after they applied it their notebook shutdown slower than usual - is this somehting maybe to look at...

I'm currently downoading sp63414.exe NVIDIA driver for my notebook - should I uninstall my current driver and apply HP's?

Jim

[JimT]

OK I've uninstalled the NVIDIA driver and installed HP's latest "old" version and still have this problem where Notebook is taking a very long time to power off...  At least 5 minutes!!!

Anyone have any suggestions - I don;t think this is a Windows OS Issue I think there is something firmware or BIOS or something...

[visruth]

Try these:
sfc /scannow
chkdsk
System restore
power options
Malware bytes free full check
Trend micro house call full check

thanks,

[JimT · Accepted solution]

Thanks visruth,..

What I tried is run "msconfig" and boot into "safe mode", rebooted then shutdown, shutdown was back to normal again.

So then reran "msconfig" disabled all non-Microsoft Services, shutdown and again all powered off as normal (quickly after shutdown).

So rebooted and re-enabled all services again using "msconfig".  THen disabled the following services, choosing these specifically as I'm not so sure why they should be running and some not know what they are used for...

 

rebooted and then shutdown and all shutdown and power off was normal...

It seems one of these services is causing the power off to take several minutes....

I suspect the bluetooth services, or the GSService, or IconMan_R, or possibly the Netgear Genie...

Funny enough I did uninstall netgear genie a few weeks ago and see for some unknown reason the Service is still there???? Hmm...

Jim

[visruth]

OK. Glad you found the culprit.
Netgear registry may not have gone after uninstalling.