cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
jeffrey925
New member
3 1 0 0
Message 1 of 2
170
Flag Post

Number 6 button is kept on inserting by itself whenever the keyboard is activated

HP Recommended
Hp omen 15
Microsoft Windows 10 (64-bit)
Hi I have a HP omen 15 as my laptop. Currently I have an issue which the number 6 button is being inserted automatically and I can't type at all. What should I do too fix it?
0 Kudos
1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,077
Message 2 of 2
Flag Post
HP Recommended

Hey there! @jeffrey925, Welcome to HP forums.

 

I understand number 6 key on the keyboard keeps pressed on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried to check with an external keyboard? Does the issue persist?

 

Please try the steps recommended below.

 

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Refer this article to further troubleshoot keyboard issues with your PC.

 

 

If the issue still persists after trying out the steps please contact HP support for service options.

 

Link to contact HP.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

A4Apollo
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation