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Cheng93
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Solved!

Omen command center button not working (sometimes)

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HP OMEN 15-ce013na

HP OMEN 15-ce013na 15.6-inch FHD Gaming Laptop (Shadow Black) - (Intel Core i7-7700HQ, 8GB RAM, 128GB SSD Plus 1TB HDD, NVIDIA GeForce GTX 1060 Graphics 6GB Dedicated, Windows 10 Home)

 

I got this laptop from Amazon which I don't think it matters that much.

 

Then I realize sometimes the Omen command center button not working.

 

Thanks in advance!

 

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A4Apollo
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Hey there! @Cheng93, Thanks for stopping by the HP Support Forums!

 

I understand you have omen control center issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes your PC?

 

As you mentioned the Omen command center button not working on your PC.

 

You can uninstall the HP omen control center from control panel, programs.

 

You can try updating the HP command center.

 

Link to update the omen command center.

 

Refer this article to know more information about using HP support assistant.

 

Also, update the HP system event utility and check if it helps.

 

Link to update the HP system event utility.

 

If the issue still persists try updating the BIOS on your PC and check if it helps.

 

Link to update the BIOS.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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A4Apollo
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Message 2 of 6
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Hey there! @Cheng93, Thanks for stopping by the HP Support Forums!

 

I understand you have omen control center issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes your PC?

 

As you mentioned the Omen command center button not working on your PC.

 

You can uninstall the HP omen control center from control panel, programs.

 

You can try updating the HP command center.

 

Link to update the omen command center.

 

Refer this article to know more information about using HP support assistant.

 

Also, update the HP system event utility and check if it helps.

 

Link to update the HP system event utility.

 

If the issue still persists try updating the BIOS on your PC and check if it helps.

 

Link to update the BIOS.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

View solution in original post

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A4Apollo
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Hey there! @kismber, Thanks for stopping by the HP Support Forums!

 

I understand the omen control center button is not working on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned the omen control center button is not working on your PC.

 

Try restoring the BIOS to default and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

You can uninstall the HP omen control center from control panel, programs.

 

You can try updating the HP omen command center.

 

Link to update the omen command center.

 

Also, update the BIOS on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Also, update the HP system event utility and check if it helps.

 

Link to update the HP system event utility.

 

Refer this article to further troubleshoot keyboard issues with your laptop.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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kismber
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nope, no luck. i have reinstalled the comand centre, BIOS update done few times, tried to to recovery but no luck, i have to live with a dead button on my keyboard as i see 😞

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Bisher
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Thank u very much !

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Blackenet
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I think that it's a little late for this answer, but, I was in that same position, after I discovered that the omen command center it's actually in the windows store, so, i downloaded it and it works

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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