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- Notebooks Archive
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05-31-2017 05:02 AM
Hi,
Shutdown the notebook.
Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.
Post back with the results, including any error codes that may be generated.
Can you also post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
05-31-2017
05:32 AM
- last edited on
05-31-2017
09:03 AM
by
kevin-t
Product model : HP 15 notebook PC
Product number: J9M35UA#ABA
Numero series: [Personal Information Removed]
SMART CHECK: PASSED
short DST: PASSED
BUT always the same error
05-31-2017 05:46 AM
Good to hear
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
