Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Shutdown the notebook.
Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.
Post back with the results, including any error codes that may be generated.
Can you also post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
Windows Insider MVP
- last edited on
Product model : HP 15 notebook PC
Product number: J9M35UA#ABA
Numero series: [Personal Information Removed]
SMART CHECK: PASSED
short DST: PASSED
BUT always the same error
Good to hear
All the best,
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