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Jaralyne
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Ordered touch screen but received a non touch screen product

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HP PAVILLION 15T AU020WM
Microsoft Windows 10 (64-bit)

Hello! I'm wondering why my laptop does not have touchscreen when that's what I ordered? Thank you!

 

Model: HP Pavillion 15 AU020wm

Windows 10 Home

Version 1607

Build 14393.187

Product ID 00325-80721-64798-AAOEM

Processor: Intel Core i5-6200 CPU @ 2.3GHz to 2.40GHz

Ram: 8GB

System Type - 64-bit operating system, x64 based processor

Pen and touch: No pen or touch input is available for this display

 

I'm really bummed about this when I orderd the one with a touch display. Is this an error on your end for shipping me the wrong model?

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banhien
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HP Recommended

Hi,

 

It does have touch screen (but no pen):

 

   http://support.hp.com/au-en/document/c05216579.pdf

 

Please check Device Manager to see: does it have the touchscreen entry

 

               touch_screen.png

 

Regards.

BH
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Jaralyne
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Capture2.PNG

 

I only have this

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