Overheating Problem on Pavillion dv7-1270ca

[hpsuximho]

I'm no rocket science but if I put the dv7-1025nr down on a desk or any flat surface I can clearly tell the fan is being covered & it shuts off in 30seconds running proccessor to close to 100%. lift it up 2inches & it doesn't happen, tells me the problem is the fan design/location. If HP tried to find a worse place to put a fan in a laptop they couldn't, the narrow vent holes are flush with the bottom & touch right to the desk, you can hear the fan rpm raise when it touches, What moron at HP thought up the idea of putting the fan there?

[srschacher]

I bought a dv7 in October 2008, with a P8600 CPU. From the beginning it ran hot and kept shutting down if I tried to run any modern games on it.

I spent months getting through the help desk (opening at least three tickets) until they finally hooked me up with a case worker. The case worker said he'd help me and then transferred to another job and stuck me with another case worker he was less interested.

I finally got authorization to send the notebook back, and then they returned it two weeks later saying that nothing was wrong with it.

HP was great at kicking the ball down the road to the point where my laptop was past its warranty period, and it still overheats and shuts down if it runs at high performance for more than 10 minutes.

I don't know what else to do at this point except to call it a $2,000 learning experience and advise my friends to not buy an HP computer in the future. I'd like to think that HP would still step up to the plate and correct my machine, but I'd think that the check was cashed a long time ago and they don't care about me anymore.

Maybe someone can convince me that I'm wrong and that I still have options.

Steve

[BHrama]

I have a DV7. The bottom left hand corner where the keys are gets so hot the I have hot air burns on my hands.  [Text removed.]

[KevinEMyers]

I am having the same problem with my laptop and I am 100% sure it it s design flaw. There does not seem to be enough space between the bottom of the laptop and the table surface for sufficient cooling and heat exchange to take place. In essence it cannot breathe. If I place a spacer the thickness of a couple of pennies under the rear feet of the laptop, the overheating stops and the laptop will run fine. I am going to find some rubber feet that are a bit thicker than the ones currently on there and replace them. HP should take notice and issue this as a fix for this laptop because it is a design flaw. 

[dudeitstrey]

I have a dv7-1448dx that I bought in September '09. About a month after I got it, it started overheating. Sent it into HP and they sent it back within a week. When I got it back I noticed there was more air blowing out of the vent than there was before, which was good. About 3 weeks later it started overheating again. I downloaded CoreTemp to see what the temperature was at. It topped at 103C before it would shut off and was never under 65C. I can't even set it on my lap because it gets to hot. My warranty is up now and it's still overheating. There's times where it will just completely shut off without warning, and other times when I'm watching a movie or a video online the screen will turn off and the audio will still be playing, then the audio stops and the mute button and WiFi button turn red and then it shuts off. I have to put it in front of my window A/C unit to cool it down before turning it back on or else it will just keep shutting off while it's starting up. 

I could not agree more that they are complete idiots for the ventilation setup on these laptops. It's a 17" laptop with a 1.5" fan all the way in the corner only to keep the video card cooled down. There's nothing to keep the processor cooled down. Now, it doesn't even seem like the fan is sucking air up into the computer, when I put my hand over the fan it feels like the fan is blowing out through the fan instead of the heat sink vent. I could literally cook an egg and possibly even boil water on my processor. How it's lasted this long without melting? I guess I should thank AMD for that.

I'll probably sell this and buy another laptop. I'm very annoyed with it.

[dearhp_net]

interesting this say solved - the solving was to say open a new ticket ? surely this s not correct ?

[dngcal]

I have a DV7 64 bit.  I purchased it about 18 months ago in Nashville, TN.   At first it worked fine but in time there were heating issues. I called HP and sent the unit in.  About 1 week later I recieved the unint with a new fan.  They knew there was a problem based on the questions they asked me yet the customer service agent pretended not to know anything.

Within months the screen warped and split open at the lower right corner.  HP refuses to fix it since we moved to Italy.   It seems that since <we do not reside in the USA it can not be fixed under warranty.  Now, they claim they knew nothing about this design flaw but these units were taken off the shelves of computer stores and replaced with another design that is more in line with an Apple like design. 

I know loaded the Dv7 with Winodws 7 and it still over heats.  Since I am a telecom enginner I'm not a neophyte with compters having a few patents in VoIP so I know when a system is faulty.  HP will step to the plate and admit error and to that end I refuse to do business with them.  They can rot in hell.  

Every computer is made in China and the majority are made by a company called Quanta.  HP, Dell, Apple, Asus and the rest use this company to manufacture their designs.  This is called OEM engineering and while there is nothing wrong with it simply means that we as consumers must be extra careful when purchasing computers.  Apple and Asus have a good rep and are my favorites for laptops today.  HP creates the best servers but they are not ideal for consumer products anymore.  Dell sells low end crap with terrible customer service.  

My Dv7 now can take up to 20 minutes for a reboot and though we have 4 computers its the principle and how they refuse to support me.  I just purchased an Asus for my wife and she is very happy with it.  Great design and great customer service.  Remember, when you buy a computer the first thing to look into is customer support.  If the company send you to India or Mexico for phone support do not consider them.  You want agents who are in your country of residence and will spend the required time to assist you.   Dell for example spends millions of dollars on caller avoidance and HP is only slightly better.  Apple offers the best of the best and if you want a Windows based product Asus is a good option. 

Never purchase a product with Windows Starter and if you do upgrade it with home edition ASAP.   32 bit systems can offer more flexability than 64 bit but in time (3-5 years) most systems will be 64 bit.   Atom processors such  as the n450 and n470 are stable and if you add 2 gigs to the system they make a great small system.  If you like gaming try a 64 bit Asus or Apple.  Stability is far more important than speed today and do not let anyone tell you different. 

HP at the consumer level needs help and I am not going to purchase personal systems from them anymore.  When companis play this cat and mouse game pretending they have no idea whats wrong they lose me.  I demand honesty and not coperate bull **bleep**.

[patmul39]

This is a common issue with DV7's; it is a design flaw. HP will not recall the DV7's or even attempt to support customers that have spent a lot of money to purchase their products. No amount of cleaning will fix the problem.

Advice - DO NOT BUY any HP products as their support is rubbish.

[cp122578]

I have DV7-1267CL and mine has overheated to the point I have burn marks.  I have had this thing for 2 years and now it overheats and cuts off every time you try to watch a video.  I am going to the consumer safety website and send picture of where it burned me and picture where it got so hot it melted the slots over the fan and power supply.  Maybe then we can get something done.

[cp122578]

Does you DV7 overheat too?  My has overheated to the point it has burned me.  I am reporting it to the Federal consumer protection agency.