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‎03-12-2016 01:14 PM - edited ‎03-12-2016 01:17 PM

HP Recommended
Product: HP ProBook 6560b
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

just upgraded my HP ProBook 6560b to Windows 10 Pro (64 bit) and I have 3 driver issues in Device Manager:

 

- Base System Device (Device PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30\4&5c5cda9&0&01E2)

- PCI Serial Port (Device PCI\VEN_8086&DEV_1C3D&SUBSYS_1618103C&REV_04\3&b1bfb68&0&B3)

- Unknown Device (Device ACPI\HPQ0004\3&b1bfb68&0)

 

Could you please help me with some drivers?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2016 01:46 PM

HP Recommended

Hi:

 

You need these drivers...

 

Base System Device:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125952_1&swEnvOid=415...

 

PCI Serial Port:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125965_1&swEnvOid=415...

 

ACPI\HPQ0004:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125640_1&swEnvOid=415...

View solution in original post

4 REPLIES 4

‎03-12-2016 01:46 PM

HP Recommended

Hi:

 

You need these drivers...

 

Base System Device:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125952_1&swEnvOid=415...

 

PCI Serial Port:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125965_1&swEnvOid=415...

 

ACPI\HPQ0004:

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045607&swItemId=ob_125640_1&swEnvOid=415...

‎03-12-2016 01:48 PM

HP Recommended

Hi,

 

Please try:

 

 

1. Card reader:

 

    http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52344.exe

 

2.  Networks:

  

    https://downloadcenter.intel.com/download/25016/Network-Adapter-Driver-for-Windows-10

 

3.  HP 3D DriveGuard Software:
 

    http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63786.exe

 

Regards.

BH
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‎03-13-2016 08:12 AM

HP Recommended

Thank you all for your answers!

 

Issue solved, case closed.

 

‎03-13-2016 08:34 AM

HP Recommended

You're very welcome.

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