Pavilion G4 Audio - Not Working.

[hongyhonga]

At times, whenever I attempt to watch videos or listen to music, the audio does not work yet I have not muted my sounds. Then, after a while, it magically works again though is very laggy. Ever since upgrading to Windows 8.1, the problem has occurred constantly. When looking at HP Support Assistant, it says that the audio is working fine yet there are no sounds coming out. I don't know what to do. Please help!

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your g4 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[hongyhonga]

HP Pavilion g4-2235dx Notebook PC

Product number: C3Q50UA#ABA

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59620.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, turn off the notebook by holding down the Shift key as you click shutdown to temporarily prevent a hybrid boot.

When done, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

Regards,

DP-K

[hongyhonga]

Thank you!

[DavidPK]

You're welcome