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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 06:01 PM

HP Recommended
Product: Pavilion G6-1030TX LR718PA#ABG
Operating System: Microsoft Windows 7 (32-bit)

Hi All..

 

I have a Pavilion G6-1030TX with win 7 home premium.

 

Last week it wouldn't boot - gave status of "windows wasn't shut down correctly".

Tried a facory reset from recovery disks that I created at purchase.

Gets seemingly most of the way thru - WHen the HP installer with green bar at top is installing software - about 25% from the end on the overall progress bar. Then the system logs off and says it is shutting down.. restarts and the "windows wasn't shut down correctly" again.

 

Tried a different HDD - same.

Passes all the inbuilt diags - when U press ESC at boot.

 

Second part... how do I update BIOS if I don't have a bootable OS?

 

Desperate for help.

 

Cheers

 

 

2 REPLIES 2

‎03-22-2017 09:38 AM

HP Recommended

If you have another PC, you can download the BIOS on it and run it. (remember, the BIOS would not allow you to install over the incorrect system and give you an option to copy the files to a USB Flash drive)

This will allow you to update the BIOS of the affected PC using the USB Flash Drive.

 

If all else fails, try to download windows 10 ISO that is provided for free from Microsoft and install the same on the PC to see if it also fails.

 

Windows 10 ISO

https://www.microsoft.com/en-in/software-download/windows10

 

How to install

https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

 

Remember, windows 10 installation is a suggestion only to test if the PC is functional, you may not be able to active it as your PC carries the license of another version of windows.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

‎03-23-2017 03:00 PM

HP Recommended

Hi Red..

 

Thanks for the suggestions..

 

Tried Win 10 successfully - and activated it with the win 7  key on back of lappy.

 

Just about to try the BIOS update now that I have a workable OS... Couldn't do it before..

 

Cheers

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