cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Glad1
New member
3 1 0 0
Message 1 of 3
145
Flag Post

Pavilion Notebook Battery

HP Recommended
Microsoft Windows 10 (64-bit)

HP Pavilion Notebook - 15-ab019ax

  • Serious issues with battery life since July/August last year (prior to warranty expiration)
  • I have performed HP’s own battery check and it recommends a replacement (42) on 18 month young laptop!!!
  • The screen goes fuzzy, black and freezes after last remote session
  • I have had 4 or 5 remote sessions with no improvement
  • Last 2 of those have been in the past 2 weeks after which screen went all fuzzy with blue lines. I had to force reboot  and since then the screen freezes and/or flickers black. Laptop is completely unstable now.
  • I had around 5 hours on battery life and from one day to the next, this changed to about 1½ hours
  • In the 18 months I’ve had the laptop I’ve run down the battery frequently
  • Battery keeps loosing life even plugged in, currently showing ‘65% available plugged in not charging’ from its usual 91%
  • HP test says REPLACE battery
0 Kudos
2 REPLIES 2
Vishala_Girish
New member
New member
4 4 0 0
Message 2 of 3
Flag Post
HP Recommended

Replace the Battery is the only resolution. Take the laptop to the nearest service center. 

I am an HP employee
0 Kudos
Glad1
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

HP should replace it FOC as I've been complaining and alerting them to the fault since months before the warranty expiry, as you can see from remote session history as well as previous posting here in August.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation