Pavilion dm4 (Windows 7) - Switchable Graphics Died

[Dubai_Denizen]

Pavilion dm4t-1100

Windows 7

64 bit

ATI Mobility Radeon HD 5470

For the past year, the ATI Mobility Radeon HD 5470 is always on, and I am unable to switch to Intel HD Graphics.

If I open Catalyst Control Center, nothing happens when I click on Power Saving GPU. In addition, Intel HD Graphics does not show as an option in the drop down menu (see below).

However, the device manager shows both devices, and gives me the option of disabling both:

I have a manager friend who works on graphics issues for Intel, and he advised that I download and reinstall the Intel HD Graphics driver from the Pavilion dm4t-1100. I've done so, and when I try to reinstall it, I receive this message:

Not being able to fix this killed my battery, and I want to get this fixed before I kill another one.

I read in one fix that I may be able to roll back a device driver to get this working. Is that a possibility for this situation? If so, which of the two devices do I roll back?

Any other suggestions?

[DavidPK]

Hi,

For your particular configuration of switchable graphics ( AMD/Intel ) to work correctly, both drivers are actually installed by the AMD software pack which seems to be missing from your drivers page - you can usually see when this is configured correctly as the Intel gpu will show the driver manufacturer as AMD; see the example from an Envy 17 below.

The first thing I'd suggest is to see if you can use Recovery Manager to reinstall your original AMD Graphics software pack - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below

Recovery Manager - Windows 7

After the reinstallation has completed, restart the notebook and let Windows load for a few minutes before checking - occassionally you may need to restart twice.

Regards,

DP-K

[Dubai_Denizen]

Thanks DP-K!

I have ATI Catalyst Install Manager in my Products and Features list. If this is the correct software, then it does appear to be running both my Radeon & Intel graphics.

Should I reinstall the ATI Catalyst Install Manager?

If not the correct one, the only option I find at AMD is this:

AMD Catalyst™ Display Driver

AMD Catalyst™ Driver for AMD Radeon™ HD 4000, HD 3000 and HD 2000 Series

AMD has moved to the AMD Radeon™ HD 4000, AMD Radeon HD 3000, and AMD Radeon HD 2000 Series new driver support model. These updates will focus on resolving application specific issues and critical updates. The reason for the shift in support policy is largely due to the fact that the AMD Radeon HD 4000, AMD Radeon HD 3000, and AMD Radeon HD 2000 Series have been optimized to their maximum potential from a performance and feature perspective.

  Applicable Products:

This article applies to the following configuration(s):

  Hardware:

AMD Radeon HD 4000 Series
AMD Radeon HD 3000 Series
AMD Radeon HD 2000 Series
AMD Radeon HD Series AGP
AMD Mobility Radeon HD 4000 Series
AMD Mobility Radeon HD 3000 Series
AMD Mobility Radeon HD 2000 Series

NAME FILE SIZE REVISION NUMBER RELEASE DATE DOWNLOAD LINK Catalyst Software Suite 153 MB 13.9 10/15/2013 Download Description:

Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista and Windows 7: 
                     Display Driver ver. 8.97.100.11
                     OpenCL(tm) Driver 10.0.937.2
                     Catalyst Control Center 2013.0429.2312.39747

It looks like this is different software to what I originally had when I purchased the computer.

Should I be downloading and installing the AMD Catalyst Display Driver above?

If I do install, can I anticipate any unintended consequences (i.e. - problems that I did not previously experience with the original software)?

All the best!

D_D

[DavidPK · Accepted solution]

Hi,

I think the driver you're referring to, is a download directly from AMD, unfortunately this will not work as it will not include the required Intel gpu driver or the customized Catalyst Control Centre required to control your switchable graphics - generally downloads directly from AMD are for machines that only have an AMD graphics chip.

If you can't find the original HP version of the AMD software package to reinstall via Recovery Manager, try downloading and installing the switchable graphics driver on the following link - it's from an earlier model but does contain both the required gpu drivers and customized CCC.

http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48551.exe

When the installation has completed, restart the notebook - as I mentioend previously, you may need to restart twice to get this to configure correctly.

Regards,

DP-K

[Dubai_Denizen]

Hi DP-K,

After opening your link, I realized that I did have the original in the Hardware section of Recovery Manager.

All is now working beautifully.

Thanks!

D_D

[DavidPK]

Hi,

You're welcome and good to hear it's working

All the best,

DP-K

[MK81]

Hi,

 Recently i had to reinstall windows 7. I tried with internal hard drive, however windows screen doesn't start after windows 7 reinstallation. Recovery DVD also didn't help. I created duplicate image from link and installed windows 7.

http://h30434.www3.hp.com/t5/Notebook-Recovery/uiadump32-issue-with-64-bit-windows-7-recovery/td-p/1...

Now when i am updating dispaly driver from VGA mode, laptop doesn't start. Then i have to go safe mode and uninstall the HD graphic card driver. After this laptop starts in normal mode. I have tried with AMD HD graphics driver (sp48551) driver and Intel HD graphics driver (sp50821) also, but issue remains same.

Can you please help as i am not able to use my laptop.

Thanks