Pavilion dv6 Webcam not working?

[Dragon-Fur]

r6,

See the Post in this thread, dated 01-29-2012

• It is possible you do not yet have the drivers you need for your built in webcam.
• Check at your website, download and install the drivers as instructed.

  Support and Drivers

• After driver install, Reboot (Restart) your computer and then check to see if the 'cam is working.

• Try a Hard Reset - this reconnects all the hardware in the Notebook to the Device Manager and may convince the camera that it should be working again.

Hard Reset:

Sometimes all you need to do is kick the computer.  This method works for a variety of connection and ‘stuck’ program issues.

• Disconnect all external devices first.
• Remove AC power and the battery
• Press and hold power button for at least 30 seconds
• Reinstall only AC power for first startup ** See Note
• Power on - Log in
• Next time you shut down the system, reinstall battery.

** Note:  If time is short, reinstall battery the first time and be done with it.

Hard Reset to Resolve Hardware and Software Issues

• If you have a warranty, CALL HP.

• NO Warranty?  Do what others have done, fix it yourself - webcams are notorious for loose wires.  Do not take apart your Notebook unless you are certain you want to do it... Check your notebook's website for a Service manual for details on how the notebook comes apart.

Troubleshooting Document for stubborn webcams:

Connecting and Testing Webcam in Windows 7

(Contains links for Vista and XP)

Good Luck!

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[laboyd12]

Mine is 2 weeks old. used the cam a few times. its not working any more. no help from hp.

[Hpdv6er]

http://h10032.www1.hp.com/ctg/Manual/c01758220.pdf The problem is that the connector on the right of the webcam module gets pulled out slightly by opening the laptop fully multiple times. The final 6th pin to the right gets bent, a simple fix will solve this. Check out the service guide above, and follow the instructions on page 60-61 for webcam removal. *IMPORTANT* Do Not push the connector back in right away thinking its just loose. The bent pin will bend or break the socket on the connector side, so make sure to check the pin first. Then gently straighten the 6th pin and place the connector back in makeing sure it sits even and secure. Just following those step will take care of the problem.... But it might be temporary, opening the laptop fully a few more times may cause it to happen yet again. If you want to make sure the problem does not occur anymore, simply put a smal drop of glue on the right corner of the connector securing it not only to it's socket, but also to the white speaker box. I'm not sure how much it would cost in parts and labor sending your HP dv6 in to have it fixed. I don't want to know, by takeing 30 mins if that and spending 2$ on glue (only if you don't have any) this problem will be fixed for the life of your machine.

[srhite]

I fixed my dv6-6167cl by taking off the bezel and pulling out the plug on the webcam and putting it back in.  Now it works fine.  It has instructions on how to do it on page 61 of this http://h10032.www1.hp.com/ctg/Manual/c01758220.pdf

[Jaguar2000]

I have the same problem, does anyone has a video to check the cables of the web cam, brand new comuputer

[Vikas_R]

I have the same problem too. HP support said they would call me back and I have not recieved any call yet. Expected better service from HP. This is my 3rd HP laptop but this experience will make me think about other options next time.

[braveheart888]

i have a same problem with my webcam on HP. HP Pavilion dv6-6b19wm (webcam name is HP TrueVision HD) here is a screenshot from Cyberlink

[Brianwhitesnake]

Yes I also tried everything to no avail... I am never going to recomend HP products to my friends or relatives again. Its gotten too big and money grubbing. I rarely used my web cam & they want me to take it for an expensive repair. Buyers Beware!

[venkuusdont]

Leave all that stuff just follow two easy steps.

1. Remove all your usb devices first and then try to open the youcam software.

2. If it goes wrong then try for this step, Open devicemanager and in that check for "imaging devices" under that there should be any one of driver name otherwise it may be the hardware problem.

It wil work enjoy...:)

[notman70]

I think this maybe of use,Have only just purchased this from my local comets to find that the webcam was not functioning ,as i could not be bothered to go and try to explain to the staff and then to be told that sorry sir you will have to return the unit back for repair or replacement ,I decided to find any faults starting with software upgrades, then on to Bios upgrades ,Failing that Hardware Removal in Control and System Hardware. So the final Straw was to look for obvious Mechanical issues.Started with the Display Panel ,Fine Spudger Tool too Separate outer casing to show internal workings " do not forget the 2 Screws under the little Rubber feet at the base of the screen". and Check the Cable connections to the Camera Module, There for me was the Remedy ,It had become very Partialy detached by Millimeters ,And pushing it home Solved the Problem.

Hope this Helps You.

David.