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Maylouja
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Pavilion dv6 hp true vision hd inbuilt webcam not working or even detected by any program !

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I've a problem with my brand new Laptop. my integrated  HP truevision HD webcam is not recognized by either I've the same problem. my integrated  HP truevision HD webcam is not recognized by either You cam software or even Skype or any other program.

 

I already used HP assistant to update whatever need to be updated but still I face the same problem,. please help !!

 

My Laptop is HP Pavilion dv6 Notebook 

Product number : LS243EA#ABV

Serial number : [edited by Moderator]

operating system is windows 7 home premium 64 bit

 

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erico
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Go into Control Panel-->Device Manager. click on the triangle next to the Imaging devices to expand the section. Right click HP Truevision HD and then verify that the device is enabled. The following image is courtesy of HP.

webcamhd.png




I am not an HP Employee.
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Maylouja
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What's made me really worried now is there is no Imaging devices or whatsoever, it's not listed !!

 

hp.png

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erico
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I will have to wait to see what your Device Manager shows as installed. Has the webcam ever worked? 




I am not an HP Employee.
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Maylouja
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the device manager is not showing the cam at all .. and it has never been working,, i purchase the notebook last august but the 1st time i needed to use the cam was yesterday and I discovered the issue.. tried the driver updates through HP assitant , and its up to date.. I guess its a manifacturing defect !! don't know what to do !! please advise.......

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WHJohnsey
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thats the same with me on all of this but my HP truevision HD cam did work for the first 2 months

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JimmyGrr
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The HP TrueVision HD camera in my dv6 was working, but recently has become intermittent.

With the panel open, the device comes and goes as the screen moves back and forth on the

hinges. This is accompanied by the O/S connect/disconnect event sounds. :I

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jokaung
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i am having the same problem as you. 

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igotregistered
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This is hilarious.

 

**NOTE** I am a video editor who makes a lot of custom sports movies.

 

I bought my Dv6 back in March. I tried the HD Cam once. It worked and I was amazed at how clear and crisp the video was.

 

Fast Forward 2 months. For no particular reason. I go to skype my parents. But my camera won't work. I look all over the laptop for a reason it's no working. In two months I've managed to install custom programs for my A/V production with all kinds of add ons. Various other programs for viewing and testing. I've made several productions utilizing about 650GB of my 1TB harddrive.

 

After checking out the web for a driver, I find HP doesn't have a driver on their support site for this model. So I check the forums and find this isn't an isolated issue. I call up technical support and after all the same troubleshooting I did, their fix is. Close all open programs, reboot, and restore back to manufacturer. That's it. No care about anything I've got installed or saved. The support person tells me this is the only fix. As HP has no known driver to resolve the issue.

 

{Content Removed: Language Filter Evasion} kind of shady support is that? HP Distributes a high end personal laptop with no known support for a pretty well known existing issue?

 

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timpeman
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Please help  my HP TrueVision Webcam in not detected or on my brand new Pavilon dv6. It worked for the first week of April then it suddenly stopped working for YOU Cam or any video chatting. I have looked at devices and cannot figure out why it is not working. Please help.

 

Thank You,

 

Email me at {Personal Information Removed}

 

P.S. please help ASAP

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