Pavilion g7-1368dx "cooling fan is not operating correctly"

[Brad73]

Greetings. I have an HP Pavilion g7-1368dx laptop with Windows 7 that I purchased in June 2012, so it's out of warranty.

A couple weeks ago it had a thermal shutdown one time during use. After cooling down, the laptop functioned fine for a few uses, but then it started giving the startup warning message, "The system has detected that a cooling fan is not operating correctly," with additional indication about potential damage if the computer is operated in that condition.

I ordered a new fan and replaced it, and I cleaned the fan grill in the process (though it wasn't incredibly dirty), but I still get the same fan error message. I went to HP's website and saw the suggestion to do a "hard reset," so I did that, but the problem still persists.

I saw another suggestion of trying a BIOS update, but I figured that wouldn't be advisable since the fan isn't working. Would you suggest going through with the BIOS update attempt anyway?

Is there anything else that I can try before ordering a new system board?

Thanks for your assistance.

[KNRK · Accepted solution]

Dear Customer,

Welcome to HP Support Forum and we are glad to assist you

It looks like you are having difficulties with regards to the Cooling Fan of your Notebook
We will surely assist you with this

According to the message you have posted I suspect this is purely a hardware issue where in your getting "System Fan(90B) - The system has detected that a cooling fan is not operating correctly" message. This is a mechanical fault and the Cooling Fan on your Notebook and needs to be replaced before the Notebook starts up with an Overheating Issue.

Causes/Reason for this Issue:

1. Sometimes this is just because of Dust, Pet Animals Hair slowing down the fan

Perform the below shown troubleshooting steps:

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till Unit loads Windows and then Shut down the Netbook again

Step 09. You should clean all the Vents and Openings really good with a can of compressed air

Note: If you are still getting the same error we need to replace the fan

I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Netbook Fan replaced and serviced by an authorized HP Certified Engineer

Click on the below shown link to check the warranty status
http://tinyurl.com/6cf8qju


Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

[Brad73]

Greetings and thanks for the reply.

I get through step 5, but even with tapping F10 repeatedly, it still comes up with the "cooling fan is not operating correctly" warning. At that point, should I press Enter to continue on with the startup, and then go back to pressing F10?

Thanks again for your assistance.

[Brad73]

Greetings again.

I am wondering if someone could answer the last question I asked. When the startup stalls due to the "cooling fan is not operating correctly" warning, is it safe to press Enter to continue on with the startup in order to tap F10 to access BIOS?

Thanks....

[KNRK]

Yes!! you can press enter and proceed further to load setup defaults

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[Brad73]

Thanks for the help. The BIOS update seems to have done the trick.

(Now I wish I hadn't taken all that time to replace the fan, though at least now I have a spare on hand!)

Have a great week!

[Brad73]

I do want to add one other detail to clarify a discrepancy with the instructions, though.

Step 07 says to press the Escape Key to get the "Save Changes and Exit" option, but pressing the Escape Key actually brings up a box asking to discard the changes. Luckily I found that pressing F10 again (rather than Escape) gave me the option to "Save Changes and Exit."

Anyway, thanks again!