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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 01:40 PM

HP Recommended
Product: HP 15-f272wm
Operating System: Microsoft Windows 10 (64-bit)

My computer recently started to move very slowly often freezing,feels a bit hot too. I ran a system component test at startup and it gave me a failure ID:RG9KLX-87K8K8-MFPX6J-60RS03. Can you tell me whats wrong and how i can i fix the problem. i have ran virus scans,used cleanup tools however that doesn't seem to help.

3 REPLIES 3

‎04-14-2017 08:07 PM

HP Recommended
Hi,


Which component test you did?

Error message indicates hardware component is failing or had failed, you've to replace this.


Regards

Visruth

‎04-15-2017 01:51 PM

HP Recommended

Ran a Fast system test and performed all component tests. But i think its the hard drive and system test that failed.Capture.PNG

‎04-15-2017 02:02 PM

HP Recommended


Hard drive has to be replaced with a new one of similar form factor

2.5 inch SATA HDD

https://www.amazon.com/Western-Digital-Caviar-Desktop-WD7501AALS/dp/B001CW9NL2

Use HP Recovery USB that you must have created after first setup of this notebook, to factory reset after replacement of HDD

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