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‎02-15-2016 01:44 PM

HP Recommended
Product: HP ENVY 15t-j100
Operating System: Microsoft Windows 8.1 (64-bit)

I tried charging my laptop recently and noticed that it wasn't charging because the pin in the charger has become bent and therefore cannot connect to the laptop.

 

Is it possible I could get the charger replaced, or do I have to buy a new one?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2016 02:06 PM

HP Recommended

It came from the factory unbent. You bent it. Warranty does not cover. Buy a new one. 

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2 REPLIES 2

‎02-15-2016 02:06 PM

HP Recommended

It came from the factory unbent. You bent it. Warranty does not cover. Buy a new one. 

‎02-15-2016 02:17 PM

HP Recommended

Some HP charger jacks are very easily bent and broken with everyday use. If you haven't mistreated it, and it's a flimsy jack, I'd push to have it replaced if it is still under warranty.

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I have a degree in Music Tech. I've designed and coded programs in C#, F#, Javascript and more. I was a PC repair callout guy for a couple of years. I've recorded bands in a demo studio as a sound engineer. I was a hard-dance DJ referred to as "Wales's best kept secret" ;p. I now create soundtracks and effects for games studios. p
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