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flyboy77
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Please help !

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17-g121wm
Microsoft Windows 10 (64-bit)

I got my PC up and running very well last night  had a several  windows 10 update . I restarted as windows 10 said to do . After restart windows would not shut down . As I shut the PC down, is restarted . After a couple of times PC did shut down . Restarted PC today and have a screen that says I have a windows error  and the OS needed to be repaired . I did some research and found the recovery option where I can use the partion oh the hard drive . I have seen  any way to perform this option using the F-11 key . Please HELP !

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Chimney_83
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Greetings @flyboy77,

 

Thanks for the post. 

 

I understand that your computer is not booting to the desktop and you are looking to perform a recovery on your computer. 

Not to worry, I will be glad to help. 

Have you run a diagnostics on your computer?

 

Recommend you shut down the computer. 

Wait for a minute. 

Turn the computer on and keep tapping F2 repeatedly to enter system diagnostics. Click here

Run an extensive test on your computer to make sure all the components are working correctly. 

If any of test fails, please replace the failed component or contact our phone support for the service options. 

To perform recovery or enter recovery manager, shut down the computer and keep tapping F11 on startup to enter recovery manager. Click here for assistance. 

If the recovery partition was removed, you will not be able to access recovery manager. 

For other troubleshooting steps, please refer to this HP article for assistance. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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