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HazemSobhi
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Pluged in Not charging problem

HP Recommended
Hp Pavillion Gaming P5M76EA#A2
Microsoft Windows 10 (64-bit)

HI,

 

2 Days ago I was plugged in my charger in a socket (it seems not was not working well), but the laptop didn't start. When I plugged it in another socket, it gave me a message regarding booting the BIOS and it didn’t start. I restarted the Lap it opened but I noticed that plugged in but not charging.

 

I started to google the internet and did the next steps:

 

  • Restarted the LAP after removing the battary and power.
  • Removed the driver of the battery (ACPI). and restarted to automatically re-install
  • Check the battery life using the HP support and it is ok !!
  • Updated the Bios.
  • I tried to plug in the PC ‘while it is off to a socket’ but it didn’t charge, I don't know but it should charge 'please correct if i am wrong'

So i concluded it is  the charging ciruit's problem.

 

So can someone support me from the customer serviceto give me details about the charging circuit diagram and tests, since the customer service in Qatar is extremely expensive, and I can do this by myself.

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A4Apollo
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Message 2 of 2
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HP Recommended

Hey there! @HazemSobhi, Thanks for stopping by HP forums!

 

I understand you are getting plugged in not charging error on your laptop.

 

Don't worry I'll try to help you out.

 

Have you tried charging your laptop with a different adapter?

 

I appreciate your efforts for trying out the steps before reaching out to us.

 

Check if the pin inside the DC (Charging) port is broken or bent.

 

Please try the steps recommended below.

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

A4Apollo
I am an HP Employee

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