• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Probook 450 G3
Microsoft Windows 10 (64-bit)

Hi guys,

 

I recently got this laptop, upgraded it to windows 10, installed "HP Client Security Manager" , did the fingerprint setup, password, pin, etc then after a day, when i restarted the laptop, it showed this WhatsApp Image 2017-12-01 at 3.51.45 PM(1).jpeg

 I tried my password, it said enter again, entered and after 3 tries, it said, authentication failed, press power button to restart, i restarted and used the fingerprint instead, it said verified and got stuck there, no response,

 

I restared it and tried it again, but this time it said, fingerprint not registered,

 

I Downloaded the recovery tool, and made a recovery on a different PC, and made a recovery USB, and followed the instructions on the website, IT DID NOT WORK

 

I even tried RESTORING THE BIOS, RESTORING THE BIOS USING A USB, followed all the instructions, but when i try to restore bios using the usb, (connection the power, then the usb, holding the Windows key + B, then pressing the power button for 2-3 secs, it turns on the laptop, no display, and after a few 30- 40 secs, the fan turn on to its highest speed, and nothing happens after that

 

I am so helpless rightnow, DESTROYED MY PERFECTLY GOOD DAY

 

i don't know what else to do

1 REPLY 1
HP Recommended

I am having the same exact issue right now, same computer but with windows 7. Did you find a solution?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.