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‎12-01-2017 08:12 AM

HP Recommended
Product: Probook 450 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

 

I recently got this laptop, upgraded it to windows 10, installed "HP Client Security Manager" , did the fingerprint setup, password, pin, etc then after a day, when i restarted the laptop, it showed this WhatsApp Image 2017-12-01 at 3.51.45 PM(1).jpeg

 I tried my password, it said enter again, entered and after 3 tries, it said, authentication failed, press power button to restart, i restarted and used the fingerprint instead, it said verified and got stuck there, no response,

 

I restared it and tried it again, but this time it said, fingerprint not registered,

 

I Downloaded the recovery tool, and made a recovery on a different PC, and made a recovery USB, and followed the instructions on the website, IT DID NOT WORK

 

I even tried RESTORING THE BIOS, RESTORING THE BIOS USING A USB, followed all the instructions, but when i try to restore bios using the usb, (connection the power, then the usb, holding the Windows key + B, then pressing the power button for 2-3 secs, it turns on the laptop, no display, and after a few 30- 40 secs, the fan turn on to its highest speed, and nothing happens after that

 

I am so helpless rightnow, DESTROYED MY PERFECTLY GOOD DAY

 

i don't know what else to do

1 REPLY 1

‎02-07-2019 02:43 PM

HP Recommended

I am having the same exact issue right now, same computer but with windows 7. Did you find a solution?

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