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02-25-2017 06:17 PM
02-25-2017 09:41 PM
At the password screen, hit enter 3 times and see if you eceive a 'halt code' - post back with this code.
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I am not an HP Employee
02-26-2017 07:43 AM
To better help you we would need the exact model number or product number of your laptop/desktop???