• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

The primary battery of my laptop (hp pavillion dv6) storage capacity is low. what should i do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You probably need to replace your notebooks main battery if you're starting to get this error ( the most common code for this is 601 ).

 

As a further check, ( if you haven't got HP Support Assistant installed ) you could download and run the stand-alone battery test utility available on the page below and see if this also reports the same problem with your battery.

 

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

You probably need to replace your notebooks main battery if you're starting to get this error ( the most common code for this is 601 ).

 

As a further check, ( if you haven't got HP Support Assistant installed ) you could download and run the stand-alone battery test utility available on the page below and see if this also reports the same problem with your battery.

 

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

DP-K, thank you very much.

 

I had the following message after running a battery check with "HP Support Assistant":

  • The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges has reached a point where your battery is no longer useful. You should consider purchasing a new battery to optimize your computing experience.

I have been using my laptop external power source for 2 years and I don't get it while battery is completely weak (it can't run for more than 15min).

Therefore, I would like to ask if you have any idea about effectively maintaining a laptop battery.

 

 

Regards,
Owusu. 

HP Recommended

Hi Owusu,

 

There are a number of factors that effect the lifespan of a Lithium ion battery.  One is the number of charge cycles the battery has been through and another is just the age, as chemically the cells deteriorate over time.  This deterioration is irreversible.

 

If you regularly use the notebook on AC Power for prolonged periods of time ( and power outages are not an issue where you live ), it may be an option to drain a battery to around 40% charge, remove it and store it in a cool location - many people put them in a plastic wrapper and store them in a refrigerator ( not freezer ).

 

There is a useful HP Document regarding various aspects of notebook batteries including a helpful FAQs section on the following link.

 

http://support.hp.com/us-en/document/c01443470#N167

 

Best regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.