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HP Recommended

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, 

 


@flashback wrote:

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 



 

What you need is the ACPI ( advanced configuration protocol interface) driver for the installed CPU. You can get that at the processor manufacturers support website. Intel's download center is here. 


Best regards,

erico



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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2 REPLIES 2
HP Recommended

Hi, 

 


@flashback wrote:

Hi everybody,

It is 2 days that I have bought new Probook 4520s HP. It came with Suse as others I have installed clean copy of Seven. Downloaded all drivers from HP, but one device driver is show as "Unknown" in the Device Manager. I want to know what device is it, if someone can help me, please do it. This device's Hardware ID's is following:

 

ACPI\HPQ0004
*HPQ0004

 

 

Also I want to know 2 things: 1) exact device drivers of my HP because when I enter to HP's site for example for Wifi driver there are shown 4 different drivers. 2) exact product model of notebook, while searching string of "ProBook 4520s" in HP site it shows 3 searching results. Please make them clear for me.

Notebooks Serial is: 2CE0181CL

Product: WD848EA#ACB

 



 

What you need is the ACPI ( advanced configuration protocol interface) driver for the installed CPU. You can get that at the processor manufacturers support website. Intel's download center is here. 


Best regards,

erico



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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