ProBook 4530s won't boot after latest W10 update

[lae2110]

Hi all

I have a problem with one of our Probook 4530s notebooks.

After the latest W10 update the device won't boot. After pressing the power button, an HP logo appears together with the battery logo (full) and in the bottom left corner the message "Press the ESC key for Startup menu". Then it stops, nothing happens, just a black screen. I tried a number of things: hard reset, relocating the memory, hard disk (SSD) out and back in. When I attach the SSD drive to my computer, I can see the complete content. So the SSd is still working.

Any ideas?

[IT_WinSec]

Hello @lae2110

Thank you for posting in the HP Support forum. Welcome onboard !

If the issue started right after the Windows 10 update and based on your description, it is software issue, not a hardware problem. Your dump file shows Windows kernel problem > STATUS_ACCESS_VIOLATION

This is Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In this particular case, the issue is caused because of :

incompatible driver (most likely)

or because of the issues with the memory.

Steps to check :

1- Ensure the RAM is place (don't touch anything else)

2- Test the RAM

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

3. Choose F2 to open System Diagnostics (or the respective F button to open Run-in diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results.

3- Most likely the RAM test will pass.

If software issue, it is because your PC model is not officially compatible with Windows 10 and has never been. HP never released and tested officially drivers for your model. Your model only supports officially Windows XP, Vista, 7

Your possible solutions are:

- Reinstall the PC with compatible operating system such as Windows 7 (best one)

- Try to revert back to prevous Windows build. Here is how to (option ONE) > https://www.tenforums.com/tutorials/4097-go-back-previous-version-windows-windows-10-a.html

[lae2110]

I ran all the tests before.

I suspect that the user switched off the notebook during the latest Windows update, with damaged files as a result.

The notebook was running flawless on W10 since July 2016. A second identical notebook had no issues with the latest W10 update.

We'll format and reinstall the current SSD.

We upgraded all our devices to W10, even an old HP-Compaq nx9420 notebook.

Kind regards