Problem 0xc0000006 on non working HP Envy m6-1125dx - BIOS v: F.10 - HardDisk Short DST FAILED

[AirePent]

I have another problem and this I need to contact HP support live agent.
I have this product delivered last month,  March 2017 - and HP does not recognize it?

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Sorry, no results match your search for "HP NOTEBOOK 15-BA008DS, CND70804FK" product  1AFB3UA .
  Need emergency help - I need to return it for defective product and when I tried resetting the PC - now it 's on 'create an account for this PC' screen. 
What should i do? 
Thanks for help. 
  Here's the link for the product bought from HSN
https://www.hsn.com/products/hp-156-amd-quad-core-laptop-wtax-software/8325095?variant=8325099



 

[visruth]

Hi,


Call up HP technical support directly for this issue:
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

This is your model: https://support.hp.com/nz-en/document/c05377442

[AirePent]

Thanks for the info.... I don't have phone access only online chat. 
Do you have the link for online chat? 

[visruth]

Here: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=321957&h_client=S-A-...

[AirePent]

Thanks for the link anyway - it will be useful for future use. 
It took only a minute or two to chat with Microsoft live agent and that last poblem solved and the PC is on it's way to the seller. . 

[visruth]

You're welcome.

[AirePent]

Hi Visruth,
Need your guidance please.... I just replaced the HDD - now what is the next thing to do?

Regards, 
Anna.

[AirePent]

This is what happened with HP ....  😞

Product search results

Live chat with HP support specialist

Results for "product name hp envy m6-1125dx product number c2n76ua"

We were unable to locate the live chat with hp support specialist page for the product "product name hp envy m6-1125dx product number c2n76ua".

Suggestions to improve product search results:  bla... bla.... bla.... 

Anna/AirePent

[visruth]

Hi Anna,


Follow the instructions given in my first post in this thread - to create UEFI bootable Windows 8.1 installation USB.

Then enter BIOS to disable secure boot, plug in the installation USB, change boot order to USB - continue to boot from USB to install Windows 8.1


Regards

Visruth

[AirePent]

Got this screen all the time:
Boot device not found
Please install an operating system on your disk
Hard Disk <3F0>

F2 System Dianostic. 

I did Hard disk checked Quick and Extensive: both passed
Memory test: passed 

I did hard reset, restored BIOS setup default setting, 
And stiil getting the same message.