Problem with Pavilion dv8 top slider bar (treble/bass control)

[dsc1000]

Uninstall HP wireless assistant and HP tones.  It seems to be working.  I will keep you posted.

[dlphnman12]

I started having problems mine as well just a few days ago.  Bass randomly showing up and my wireless dropping in and out.  This is a very serious issue

[MaikenBjornJens]

Did uninstall HP Tones and Wireless assistant, no luck. The network connection still closes... Actually difficult to post this, as it happens over and over and over.....

[JayMeyer]

I'm having this problem as well. However, I uninstalled the HP Tones software (from Control Panel) and that did fix the Tone bar popping up all the time. I do not "need" tone control, but then I still expect a patch.

However my wireless keeps turning on and off.  Which is tolerable for me ONLY if I use ethernet instead of wireless.

Where is HP? Do they not read these forums?  I had called HP for support and they very politely helped me get the BIOS and sp*.exe patch mentioned in this post already, but that did not help at all.

The shame is that I have a laptop that makes me the envy of my friends for large screen and raw gaming power for a laptop, but its nearly unusable because these touch-slider-control completely ruin it.

[berkley84]

I finally got my computer fixed by e-mailing HP and explaining everything I had done to try to fix it, including installing new drivers, doing the BIOS thing, even doing a system reinstall, and they finally sent me a box to send the computer in to them.  It took about a week before I got it back with a new keyboard.  I have yet to have any more problems. 

[SubRandom]

I think it's a fair bet that they just don't care. HP support told me that it was not a hardware problem -- which it obviously is,  particularly when the buttons get possessed and spew crap when I'm running Linux (hint: not using their drivers) -- and that I should upgrade drivers, reinstall the system from a restore point, etc., etc. It's the usual DeVry-educated tech support script-reading crap. 

As I am about to make some major computer purchases, you would think that HP would try to fix these problems since as it stands now, I cannot recommend a HP notebook to anyone, nor can I justify purchasing a bunch of them for a medical practice environment where something like this would be a mission-stopping problem that HP refuses to acknowledge. And sending it back to HP with a week turnaround time so they can send it back still not working is NOT an acceptable solution.

If they could guarantee a 48 hour turnaround time, that would help somewhat, but they don't. Further complicating this is that under patient privacy laws (and other rules) I CANNOT SEND THEM THE MACHINE WITH THE HARD DRIVES. They then claim that they are unable to fix it without the drives, which is a complete lie.

[ProblemSolver1]

FOUND FIX!!! For “Problem with Pavilion dv8 top slider bar (treble/ba​ss control)”

Very kind & helpful HP Case Manager Ryan at 877-917-4380-ex93 said according to his research, this “fix” is a 2 step process, I just performed step 1 and seem to have solved the problem – hope it works for others!

This is an update for the: “IDT High Definition Audio CODEC Driver - This is a self-extracting compressed file that contains the Windows 7 driver for IDT HD audio chip.”

“Fix/Enhancement:

Provides a new driver release to meet Microsoft Windows Hardware Quality Labs (WHQL) criteria.”

Go to http://www.hp.com/cgi-bin/hpsupport/index.pl

Choose “united States (English)”

Select “Download drivers and software (and firmware)” and enter “nq226av” (if that is your product number)

Choose operating system (32 or 64 bit)

Click plus sign/drop-down left of “Driver - Audio (1)” (second from top)

Click download, save to desktop, run, and restart.

Seems to have worked for me so far! If it doesn’t, the next step will be…

Step 2 being to update the Bios on comp. which Mr. Ryan said I would need to go back to normal tech support (India) because he didn’t know how, and apparently you can mess up you PC by doing that….
Let me know if it worked for you!!!

[echster]

ProblemSolver1,

It has only been 2 days, but your suggested fix appears to have solved this issue. Will post again if the problem re-appears. Thanks.

[ProblemSolver1]

echster,

You are most welcome, I'm so glad to hear that. Did you do just the driver update or the Bios too?

I'm not usually one for "posting" much, but after the frustration and time I went through, not to mention how many others seem to be fighting the same battle, I thought I should give something back... I bought my DV8 with full extras plus paid for 2 year extended warranty - so about $2,000. I wasn't about to take this laying down. That's why they call me "ProblemSolver1"! Ha-ha

Hope we never see that treble/base slider again - until we press it!

[CyberMud]

I also hit this.  I've been having issues with my finger-print reader (not always detected) and the trebble bar popping up for a while.  Trebble bar was intermittent enough that I ignored it and I don't care a lot about the finger-print reader.  I think the wireless would drop everyone once in a while but I assumed I had accidently hit the button (and made it orange.)  These two issues have persisted for about eight months but weren't enough for me to do anything about (I assumed if I cared I could track them down and that they were software bugs.)...But tonite my wireless lost its **bleep** mind.  Was shutting itself off non-stop.. and even turning itself back on again sometimes...  Problem even persisted across a reboot. 

I'm a software engineer w/ a degree in Comp Sci and a long alphabet soup of computer certs and am very conscious of what I do on my computer.  I literally haven't done anything out of the ordinary that could have precipitated this serious degradation in function.  I haven't installed any software or rebooted in a couple weeks.  I was dreading calling HP support and talking to the idiot script kiddies who ask me to turn it on and off or reformat my machine (I'd just tell them I did it and the problem persisted if I had to.)  In any case, I installed the new audio driver that ProblemSolver1 suggested and have been ok w/ wireless for about 5min now.  Hopefully this continues.  Thanks for posting ProblemSolver1.  You have no idea how much I HATE calling customer support.