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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 01:45 AM

HP Recommended
Product: HP ProBook 6470B
Operating System: Microsoft Windows 7 (64-bit)

I've reinstalled OS and in Device Manager there are two errors.

1. In 'Other Device' there is 'Unknown Device' with Hardware Ids USB\VID_138A&PID_003D&REV_0104

2. In 'Universal Serial Bus Controllers' there is another 'Unknown Device' with Hardware Ids USB\UNKNOWN

 

Camera and right USB doesn't work.

 

I've installed all drivers twice and errors still appears.

 

Thx in advance

 

1 REPLY 1

‎05-22-2017 07:44 AM

HP Recommended

Hi:

 

The first device needs the Validity fingerprint sensor driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

If the USB port doesn't work, then you need to install the USB3 driver...

 

This package contains the Intel USB 3.0 driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

 

Since the camera is a usb-powered device, if it is on the same circuit as the USB3 port then the USB3 driver will probably fix that issue as well.

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