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Pater66
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Message 1 of 2
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Problem with drivers for usb and camera

HP Recommended
HP ProBook 6470B
Microsoft Windows 7 (64-bit)

I've reinstalled OS and in Device Manager there are two errors.

1. In 'Other Device' there is 'Unknown Device' with Hardware Ids USB\VID_138A&PID_003D&REV_0104

2. In 'Universal Serial Bus Controllers' there is another 'Unknown Device' with Hardware Ids USB\UNKNOWN

 

Camera and right USB doesn't work.

 

I've installed all drivers twice and errors still appears.

 

Thx in advance

 

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

The first device needs the Validity fingerprint sensor driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

If the USB port doesn't work, then you need to install the USB3 driver...

 

This package contains the Intel USB 3.0 driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

 

Since the camera is a usb-powered device, if it is on the same circuit as the USB3 port then the USB3 driver will probably fix that issue as well.

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