Problems with HP OMW 11.02 agent on AIX 5.3 server

[c01362]

Hello all.

We are using HP Operations Manager for Windows 8.16 to monitor our AIX 5.3 servers.

I'm having issues getting the 11.02 agent to work on an AIX 5.3 node.

I get a "(ctrl-7) Error in the target component." message when I try starting the agent on the AIX server.

Many of the subagents aren't running.

Here's the subagent status.

# ovc -status
agtrep      OV Discovery Agent                  AGENT,AgtRep          Stopped
coda        OV Performance Core                 COREXT       (307218) Running
opcacta     OVO Action Agent                    AGENT,EA              Stopped
opccfgfile  OVO configfile Agent                AGENT,EA              Stopped
opceca      OVO Event Correlation               AGENT,EA              Stopped
opcecaas    ECS Annotate Server                 AGENT,EA              Stopped
opcle       OVO Logfile Encapsulator            AGENT,EA              Stopped
opcmona     OVO Monitor Agent                   AGENT,EA              Stopped
opcmsga     OVO Message Agent                   AGENT,EA              Stopped
opcmsgi     OVO Message Interceptor             AGENT,EA              Stopped
opctrapi    OVO SNMP Trap Interceptor           AGENT,EA              Stopped
ovbbccb     OV Communication Broker             CORE         (274528) Running
ovcd        OV Control                          CORE         (213004) Running
ovconfd     OV Config and Deploy                COREXT                Aborted
rtmd        HP Real Time Measurement            AGENT        (311528) Running

Here are entries being written to the /var/opt/OV/log/System.txt file on this AIX server.

0: ERR: Thu Jan 26 13:28:01 2012: ovcd (213004/4628): (ctrl-42) Initialization of component 'ovconfd' failed. Stopping component.
0: INF: Thu Jan 26 13:28:01 2012: ovconfd (311524/1): (conf-393) Configuration and Deploy process 'ovconfd' stopped.
0: INF: Thu Jan 26 13:28:02 2012: rtmd (311528/1): Initializing...
0: ERR: Thu Jan 26 13:28:04 2012: ovc (397522/1): (ctrl-7) Error in the target component.
0: INF: Thu Jan 26 13:28:30 2012: rtmd (311528/1): Waiting for requests...
0: INF: Thu Jan 26 13:33:05 2012: ovconfd (356590/1): (conf-390) Configuration and Deploy process 'ovconfd' started.
0: ERR: Thu Jan 26 13:33:10 2012: ovconfd (475374/1): (conf-376) Configuration and Deploy process 'ovconfd' cannot be started because Communication Broker service (CB) is not avail
able (status '4').
0: ERR: Thu Jan 26 13:33:10 2012: ovcd (213004/271): (ctrl-42) Initialization of component 'ovconfd' failed. Stopping component.
0: INF: Thu Jan 26 13:33:10 2012: ovconfd (356590/1): (conf-393) Configuration and Deploy process 'ovconfd' stopped.
0: INF: Thu Jan 26 13:33:10 2012: ovconfd (356592/1): (conf-390) Configuration and Deploy process 'ovconfd' started.
0: ERR: Thu Jan 26 13:33:15 2012: ovconfd (475376/1): (conf-376) Configuration and Deploy process 'ovconfd' cannot be started because Communication Broker service (CB) is not available (status '4').
0: ERR: Thu Jan 26 13:33:15 2012: ovcd (213004/271): (ctrl-42) Initialization of component 'ovconfd' failed. Stopping component.
0: INF: Thu Jan 26 13:33:15 2012: ovconfd (356592/1): (conf-393) Configuration and Deploy process 'ovconfd' stopped.
0: ERR: Thu Jan 26 13:33:16 2012: ovc (483574/1): (ctrl-7) Error in the target component.

Deployment of the policies to this AIX server failed on the OMW management server with the following error: "(PMD1231) Unable to deploy <policy name> to node <fully qualified node name>. The agent API returned the following error: (bbc-431) HttpOutputRequestImpl::ProcessRedirection()HttpStatus::NotFound:caught ServiceUnknownException. There is no server process registered for address: https://<fully qualified node name/com.hp.ov.conf.core/bbcrpcserver.

Does anyone have suggestions to fix this issue?

I've already tried a clean install of the agent but got the same results.

Anyhelp would be greatly appreciated.

Thanks in advance.

Tom Wolf

[PFerreira]

Hi Tom,

I just wanted to know if you got to solve this issue.

I'm having the same problem in some AIX managed nodes.

Thanks and best regards,

Paulo Ferreira

[c01362]

Hello Paulo.

Per HP, we had to manually add the AIX node's IP address to the agent's configuration with the following ovconfchg commands to fix issues with the communication broker. We then bounced the agent and everything was running and functional.

Hope this helps.

#   ovconfchg -ns eaagt -set OPC_IP_ADDRESS <AIX node IP address>

#   ovconfchg -ns bbc.cb -set SERVER_BIND_ADDR <AIX node IP address>

#    ovconfchg -ns bbc.http -set SERVER_BIND_ADDR <AIX node IP address>

#    ovconfchg -ns bbc.http -set CLIENT_BIND_ADDR <AIX node IP address>

# ovc -kill

Make sure no agent processes are running.

# ps -ef | grep -e /usr/lpp/OV | grep -v grep

Restart the agent.

#ovc -start

[PFerreira]

Hello Tom,

This procedure solve my problem!!!

I really appreciated your information...

Thanks and best regards,

Paulo