Probook 4440s Bluetooth not working

[maverickgenius]

Hi All,

The bluetooth module in my HP Probook 4440s is not working.

I have installed the Qualcomm Atheros bluetooth driver and it installed successfully. The windows bluetooth screen is also opening from the system tray. When I try to add a device or search for my laptop from another device, the laptop is not detected. Windows goes on searching for devices but does not find any.

I have also installed HP Connection Manager and the bluetooth is turned on.

In Device Manager, there are some exclamation marks with the below hardware IDs.

Base System Device:

PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

Base System Device:

PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

USB Host Controller:

PCI\VEN_8086&DEV_1E31&SUBSYS_17F3103C&REV_04
PCI\VEN_8086&DEV_1E31&SUBSYS_17F3103C
PCI\VEN_8086&DEV_1E31&CC_0C0330
PCI\VEN_8086&DEV_1E31&CC_0C03

Unknown Device:

ACPI\HPQ6000
*HPQ6000

Generic Bluetooth Adapter and Bluetooth Emulator are fine.

Could you please help me fix this problem?

Thanks.

[Sparkles1]

Hi maverickgenius,

Welcome to the HP forum!

I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Commercial/Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE
The support page for your product may be helpful in the meantime:  HP ProBook 4440s Notebook PC Support

I hope this helps.