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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-22-2014 01:45 AM - edited ‎06-22-2014 01:46 AM

HP Recommended

Hi All,

 

The bluetooth module in my HP Probook 4440s is not working.

 

I have installed the Qualcomm Atheros bluetooth driver and it installed successfully. The windows bluetooth screen is also opening from the system tray. When I try to add a device or search for my laptop from another device, the laptop is not detected. Windows goes on searching for devices but does not find any.

 

I have also installed HP Connection Manager and the bluetooth is turned on.

 

In Device Manager, there are some exclamation marks with the below hardware IDs.

 

Base System Device:

 

PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

Base System Device:

 

PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

USB Host Controller:

 

PCI\VEN_8086&DEV_1E31&SUBSYS_17F3103C&REV_04
PCI\VEN_8086&DEV_1E31&SUBSYS_17F3103C
PCI\VEN_8086&DEV_1E31&CC_0C0330
PCI\VEN_8086&DEV_1E31&CC_0C03

 

Unknown Device:

 

ACPI\HPQ6000
*HPQ6000

 

Generic Bluetooth Adapter and Bluetooth Emulator are fine.

 

Could you please help me fix this problem?

 

Thanks.

1 REPLY 1

‎06-24-2014 12:19 PM

HP Recommended

Hi maverickgenius,

 

Welcome to the HP forum!

 

I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Commercial/Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE
The support page for your product may be helpful in the meantime:  HP ProBook 4440s Notebook PC Support

I hope this helps.

Sparkles1

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