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07-07-2016 08:15 AM
I upgraded my Probook 6560b notebook to Windows 10 64-bit and I am having issues with Windows Explorer crashing every couple of seconds. When I attempt to go to the Control Panel to start uninstalling software that may be conflicting with the OS, as soon as I open the Control Panel, Windows Explorer crashes and closes everything that was open and I'm back to the Desktop. I started uninstalling anything that was HP related on the machine by using the portable version of Reveo uninstaller but I still can't find the culprit, including uninstalling the Validity fingerprint software. I would appreciate any assistance that anyone can offer me on this issue. Thanks
07-07-2016 08:41 AM
Allow me to welcome you to the HP forums!
I read your post about problems since your Win10 Upgrade and wanted to help.
Here are some troubleshooting steps you can try: How to Resolve Post-Win10 Upgrade Issues on HP Laptops ... - HP Support Forum - 5209825
In addition, you should consider doing something known as a Repair-Install. This is the least destructive of all the Windows recovery functions and rewrites the Windows system files, including the drivers, leaving your data, settings, and applications intact.
To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!
Once you have that media, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
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