I work in tech support for a company and one of our enterprise laptops mysteriously has lost its "tattooed" information. The user who had this laptop left the company and when we went to wipe it we discovered this issue. Upon starting the machine the HP splash screen has in red text on the top left of the screen "Manufactoring Program Mode set 1 of 10"
after the splash screen a "Product Information not Valid" screen appears. It reads:
Product Information not valid
The following product information programmed into the system board is missing or invalid
I know that there is an HP utility tool to "tattoo" this information back onto the machine. As an enterprise that uses 95% HP equipment (our monitors, mouse, keyboards are the only non-HP equipment) I think that the tech support deserves these types of tools to troubleshoot issues. Sure the machine boots normally if you hit enter, but it's alarming/scandalous to be presented with that product information not valid screen when powering on a machine. Bonus points to whoever can provide some reasoning as to how this occurred.
It looks like your systemboard is missing it's branding inforamtion. It actually needs to be rebranded using a special HP tool that the technicians have. What I would do is contact Elite Support and see if you are still under warranty so that we can best service you. You can reach them at 866-625-1175, there shouldn't be any prompts, it goes right to a navigator agent that will get you to the right area.
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