QWER and UIOP Keys suddenly not working

[shash_iyer]

Got this computer literally a month ago and it was working completely fine until I woke up this morning and the QWER and UIOP keys just don't work! I tried every troubleshooting technique in the book. I tried uninstalling drivers, then reinstalling. I tried doing everything in forums. I even went as far as completely factory resetting the computer, but no luck. These keys are completely useless, and I am so annoyed because NOTHING seemed to have worked. HP this is super disappointing and I'm at a loss for words at the horrible quality of this product. Does anyone have any ideas on what to do?

[Dilip_18]

Hi@shash_iyer,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing keyboard issues with the HP Pavilion X360 14 Convertible PC few keys not working.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Check if the keys works fine in command prompt window or notepad
• You can try doing System restore if it had worked fine few days ago.
• Try doing Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[MSW1985]

 

I am facing same issue with laptop hp zbook 15 g2

Buttons in the image always auto pressed with non stop, and sometimes working fine.

I tried these coming steps but problem remains same 

- unplugged laptop keyboard but still same problem happening even no keyboard is plugged

- I tried to use ubuntu live usb but still problem happening with ubuntu too

- removing battery and pressed power button for 30 sec and start but everything still same

Anyone can advise please