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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2013 04:12 AM - last edited on ‎02-20-2013 07:15 AM by Retired

HP Recommended

On Mon, Feb 18, 2013 at 11:08 AM, Vimal [Personal Information Removed] wrote:

Dear Mr.[Personal Information Removed]
 
Kindly go through below mentioned mail , HP engineers replaced all the parts & still laptop is not working.
 
It has already been repaired by HP several times & almost THIRTEEN PARTS REPLACED including MOTHER BOARD THREE TIMES  / DVD WRITER THREE TIMES during warranty period , still you want me to get it repaired.
 
It takes months to arrange parts & during whole warranty period HP is TRYING TO REPAIR DEFECTIVE LAPTOP by changing the parts without any result.
 
HP engineers are trying to diagnose the problem since long but unable to find a solution.
 
You are once again requested to replace DEFECTIVE LAPTOP.
 
KINDLY SEND ME THE REPORTS OF HP ENGINEERS WHO REPAIRED IT EARLIER & REPLACED THE PARTS.
 
I was asked by HP representatives not to take any action & matter is being forwarded to seniors for replacement of laptop, instead of finding a solution you are again trying to delay the matter.
 
I can't wait for long time now either you replace the Laptop or I have to go for legal  action through consumer court / media.
 
Thanks & Regards 
 
Vimal [Personal Information Removed]
 
Dear Mohammed[Personal Information Removed]
 
I am surprised to see your below mentioned mail.
 
As per telephonic conversation with various HP representatives I was assured that my case is being recommended for replacement of defective laptop.  
 
I would like to put on record once again that following parts were replaced by the service engineers of HP since I have purchased this laptop. laptop is still under warranty but not working.
 
1.  MOTHER BOARD REPLACED   THREE TIMES
 
( STILL NONE OF THE USB PORT IS WORKING )
 
2. DVD WRITER REPLACED             THREE TIMES
(  STILL DVD WRITER IS NOT READING DVD IT IS ONLY READING CD )
 
3.  SCREEN OF LAPTOP REPLACED   ONCE
 
4.  KEY BOARD REPLACED                    ONCE
 
5.  MODEM REPLACED                            ONCE
 
6.  TELEPHONE LINE CARD                   ONCE
 
7. ADOPTER REPLACED                          TWO TIMES
 
8. BLUETOOTH IS ALSO NOT WORKING
 
9.  BODY BROKEN BY SERVICE ENGINEER OF HP & REPLACED BY HIM AS HE WAS NOT HAVING PROPER TOOLS TO OPEN THE LAPTOP.
 
KINDLY LET ME KNOW IF THERE IS ANY OTHER PART WHICH CAN BE REPLACED.
 
KINDLY CONFIRM IF ANY OTHER PART IS REPLACED BY YOUR SERVICE ENGINEER IN YOUR RECORDS . I AM NOT AWARE IF ANY OTHER PART IS ISSUED TO SERVICE ENGINEER FOR THE REPAIR OF THIS DEFECTIVE LAPTOP.KINDLY ALSO SEND ME THE PRICE OF THESE PARTS , SO THAT I CAN THINK ABOUT THE COST OF REPAIR AFTER WARRANY PERIOD.
 
IF HP IS SELLING SUCH PRODUCT WHICH NEEDS SO MANY PARTS REPLACEMENT DURING WARRANTY PERIOD. I DONT KNOW THE UPCOMING PROBLEMS AFTER WARRANTY PERIOD.
 
I WAS ASKED BY HP REPRESENTATIVE TWO DAYS BACK , NOT TO TAKE ANY FURTHER ACTION TILL I GET A CALL FROM HP & THIS CASE IS BIENG FORWARDED TO SENIORS FOR EARLY DISPOSAL . I AM SURPRISED THAT YOU HAVE SENT A MAIL FROM YOUR END.
 
I AM ENCLOSING HEREWITH THE CONVERSATION OF HP REPRESENTATIVES DURING LAST WEEK.
 
ONCE AGAIN I WOULD REQEST YOU TO REPLACE THIS DEFECTIVE LAPTOP AS SOON AS POSSIBLE.
 
Thanks & Regards
 
Vimal [Personal Information Removed]
 
 
On Mon, Feb 18, 2013 at 10:30 AM,[Personal Information Removed], Mohammed (Customer Relations India) [Personal Information Removed] wrote:

Dear Vimal,

As mentioned in our previous email, Please be advised that your unit is covered under repair only warranty. As advised please allow our engineer to diagnose the unit and fix the reported issue at the earliest. however I’m afraid the request for unit replacement is not a resolution to the reported issue.

Should you need further help, Please feel free to revert and we would be glad to assist you further.

 

Thank you for your understanding and cooperation.

 

 

Mohammed  [Personal Information Removed] 

 

 

Disclaimer: 
This e-mail, and any files transmitted with it are "HP Confidential" and intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail in error, please discard the message and notify me directly.

Please consider the environment before printing this email or its attachments.

 

 

From: Vimal [Personal Information Removed]
Sent: Monday, February 18, 2013 3:22 PM
To:[Personal Information Removed], Mohammed (Customer Relations India); Halder, Rupam; [Personal Information Removed]
Cc:[Personal Information Removed]


Subject: Re: Case : [Personal Information Removed] REPLACEMENT OF LAPTOP

 

 

 

Dear Mr.[Personal Information Removed]&[Personal Information Removed]

 

You are deliberately delaying the process of replacement of my defective laptop & not replying to my mail.

 

You are requested to reply my below mentioned mail.

 

Thanks & Regards

 

Vimal[Personal Information Removed]

 

 

 

On Wed, Feb 6, 2013 at 12:14 PM, Vimal [Personal Information Removed] wrote:


Dear Mohammed[Personal Information Removed]

 

I am surprised to see your below mentioned mail.

 

As per telephonic conversation with various HP representatives I was assured that my case is being recommended for replacement of defective laptop.  

 

I would like to put on record once again that following parts were replaced by the service engineers of HP since I have purchased this laptop. laptop is still under warranty but not working.

 

1.  MOTHER BOARD REPLACED   THREE TIMES

 

( STILL NONE OF THE USB PORT IS WORKING )

 

2. DVD WRITER REPLACED             THREE TIMES

(  STILL DVD WRITER IS NOT READING DVD IT IS ONLY READING CD )

 

3.  SCREEN OF LAPTOP REPLACED   ONCE

 

4.  KEY BOARD REPLACED                    ONCE

 

5.  MODEM REPLACED                            ONCE

 

6.  TELEPHONE LINE CARD                   ONCE

 

7. ADOPTER REPLACED                          TWO TIMES

 

8. BLUETOOTH IS ALSO NOT WORKING

 

9.  BODY BROKEN BY SERVICE ENGINEER OF HP & REPLACED BY HIM AS HE WAS NOT HAVING PROPER TOOLS TO OPEN THE LAPTOP.

 

KINDLY LET ME KNOW IF THERE IS ANY OTHER PART WHICH CAN BE REPLACED.

 

KINDLY CONFIRM IF ANY OTHER PART IS REPLACED BY YOUR SERVICE ENGINEER IN YOUR RECORDS . I AM NOT AWARE IF ANY OTHER PART IS ISSUED TO SERVICE ENGINEER FOR THE REPAIR OF THIS DEFECTIVE LAPTOP.KINDLY ALSO SEND ME THE PRICE OF THESE PARTS , SO THAT I CAN THINK ABOUT THE COST OF REPAIR AFTER WARRANY PERIOD.

 

IF HP IS SELLING SUCH PRODUCT WHICH NEEDS SO MANY PARTS REPLACEMENT DURING WARRANTY PERIOD. I DONT KNOW THE UPCOMING PROBLEMS AFTER WARRANTY PERIOD.

 

I WAS ASKED BY HP REPRESENTATIVE TWO DAYS BACK , NOT TO TAKE ANY FURTHER ACTION TILL I GET A CALL FROM HP & THIS CASE IS BIENG FORWARDED TO SENIORS FOR EARLY DISPOSAL . I AM SURPRISED THAT YOU HAVE SENT A MAIL FROM YOUR END.

 

I AM ENCLOSING HEREWITH THE CONVERSATION OF HP REPRESENTATIVES DURING LAST WEEK.

 

ONCE AGAIN I WOULD REQEST YOU TO REPLACE THIS DEFECTIVE LAPTOP AS SOON AS POSSIBLE.

 

Thanks & Regards

 

Vimal[Personal Information Removed]

 

 

 

On Tue, Feb 5, 2013 at 7:19 AM,[Personal Information Removed], Mohammed (Customer Relations India) [Personal Information Removed] wrote:

Dear Vimal,

 

This as per our telephonic conversation, I appreciate you taking the time and giving us a detailed  summary of your experience.

 

We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.

 

Please be advised that your unit is covered under repair only warranty.  Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge.  

As gesture of goodwill we can offer you discount on purchasing care pack for next one year and provide a standby unit until the unit reported issue has not been fixed to your satisfaction,  however I’m afraid the request for unit replacement is not a resolution to the reported issue.

 

We request you to refer HP Warranty Terms & Conditions for more information.

 

http://welcome.hp.com/country/us/en/privacy/limited_warranty.html

 

Assuring that we will do everything possible within our reach to provide you with a better experience. Should you need any further information please feel free to write back, we would be more than glad to assist you.

 

 

Mohammed [Personal Information Removed]

3 REPLIES 3

‎03-23-2013 07:58 AM

HP Recommended
I need a mother board 2 fix my laptop

‎07-19-2014 09:39 AM

HP Recommended
I have purchased my laptop before 15 day after my disply damaging i said customer care i want to replace my laptop but they say is not cover their term what do for it help me..........

‎07-19-2014 09:40 AM

HP Recommended
Help me please
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