• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2018 06:54 AM - edited ‎04-08-2018 06:59 AM

HP Recommended
Product: HP Pavilion TouchSmart 11 NoteBook PC 11-e004AU
Operating System: Microsoft Windows 10 (64-bit)

hi all,

 

i have the HP Pavilion TouchSmart 11 NoteBook PC 11-e004AU laptop it had come with Windows 8 but had a lot of issues with the Bluetooth connectivity.

 

so i upgraded to Windows 10 64-bit but there are no drivers for the Mediatek (Ralink) Bluetooth Software Driver for Windows 10 64-bit os on the Software and Drivers page.

 

i have tried using the Windows 8.1 64-bit Mediatek (Ralink) Bluetooth Software Driver but it does not work.

 

i contacted HP Support they advised me to contact Microsoft helpdesk or Mediatek/Ralink Support and they referred me back to HP Support.

 

i have tried contacting Mediatek/Ralink in this regards but they do not have a webiste/support for drivers and advise us to contact the laptop manufacturers.

 

this issue has been going on for a very long time now, kindly help me in this regards.

 

thank you

regards

1 REPLY 1

‎04-08-2018 07:25 AM

HP Recommended

Hi:

 

There is only one W10 Mediatek/Ralink BT driver and it is this one.

 

11.0.761.0 Rev.A    Windows 10 (64-bit)     Jun 18, 2015

 

This package contains the driver installation package for the Mediatek Bluetooth in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Don't get your hopes up on it working, or working for long.

 

As the new releases of W10 keep rolling out the Mediatek/Ralink wifi adapters quit working correctly.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.