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02-24-2014 02:06 PM - edited 02-24-2014 11:22 PM
I had the same problem on my HP g6 2304 su.
Disabled virtualization from BIOS, Ralink RT3290 show in Device Manager, Haedware ID USB\VID_148F&PID_3298&REV_0000, when tried to install system crash and show Blue screen of death.
So.. I uninstall KB2887595 from Windows Update menu.
After restart install SP64949.
Everything now is OK.
Seem that this is temporally solution. The problem is in MS KB2887595 update.
But Bluetooth is working normal. Hope to help you.
02-24-2014 04:20 PM
2-24-14
kaleksiev,
You are a genius!!!! You are the only one, Not HP CSR's, Not HP's remote access, not even this forum until I got your email advising me what to do. I did just what you said, and IT WORKED, IT WORKED, YES....IT WORKED!!!!!!!!!!!
Thank you so, so much. I love you!!! No wonder you are a Top Student
thank you,,
James
03-25-2014 11:19 PM
I have Windows 8.1 but Unfortunately when I find update KB2887595, it won't let me uninstall it.
Whenever I try to install my Windows 8 bluetooth driver I get the blue screen of death. There's no Windows 8.1 RaLink Bluetooth driver that I've been able to find yet 😞
03-26-2014 12:21 AM
@lost-at-sea wrote:I have Windows 8.1 but Unfortunately when I find update KB2887595, it won't let me uninstall it.
Whenever I try to install my Windows 8 bluetooth driver I get the blue screen of death. There's no Windows 8.1 RaLink Bluetooth driver that I've been able to find yet 😞
Hi lost-at-sea,
Which Laptop / Notebook model is this?
Mike
03-26-2014 03:44 AM
Hi lost-at-sea,
HP Pavilion g6-2284ca is a different model from the one I own (HP ENVY TouchSmart 15-j003sg Notebook PC), so I don't have any practical experience with your model.
I'm using sp64949.exe (description on sp64949.html). Did you already try this driver? If this doesn't work you might want to start a new discussion thread and get some help from a HP contributor.
Mike
04-08-2014 11:33 AM
I've been able to install the updated driver (Mediatek Bluetooth Software Driver 2013-12-21, Version 11.0.748.2 file sp64949.exe) on my HP ENVY m6 Sleekbook (m6-k088ca), and it seems to work fine.
FWIW, I was sure I had previously installed it, but I keep getting notices to update my BT driver. Only time will tell as to whether the notices continue or whether this has stopped them.
