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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I had the same problem on my HP g6 2304 su.

Disabled virtualization from BIOS, Ralink RT3290 show  in Device Manager, Haedware ID USB\VID_148F&PID_3298&REV_0000, when tried to install system crash and show Blue screen of death.

 

So.. I uninstall KB2887595 from Windows Update menu.

After restart install SP64949.

 

Everything now is OK.

Seem that this is temporally solution. The problem is in MS KB2887595 update.

 

But Bluetooth is working normal. Hope to help you.

 

HP Recommended

2-24-14

 

kaleksiev,

 

You are a genius!!!!  You are the only one, Not HP CSR's, Not HP's remote access, not even this forum until I got your email advising me what to do.  I did just what you said, and IT WORKED, IT WORKED, YES....IT WORKED!!!!!!!!!!!

 

Thank you so, so much.  I love you!!!  No wonder you are a Top Student

 

thank you,,

James

HP Recommended

thanksssssssssssss

HP Recommended

I have Windows 8.1 but Unfortunately when I find update KB2887595, it won't let me uninstall it.

 

Whenever I try to install my Windows 8 bluetooth driver I get the blue screen of death. There's no Windows 8.1 RaLink Bluetooth driver that I've been able to find yet 😞

HP Recommended

@lost-at-sea wrote:

I have Windows 8.1 but Unfortunately when I find update KB2887595, it won't let me uninstall it.

 

Whenever I try to install my Windows 8 bluetooth driver I get the blue screen of death. There's no Windows 8.1 RaLink Bluetooth driver that I've been able to find yet 😞


Hi lost-at-sea,

 

Which Laptop / Notebook model is this?

 

Mike

HP Recommended
This is for HP G6-2284CA. I believe that's the model.
HP Recommended

Hi lost-at-sea,

 

HP Pavilion g6-2284ca is a different model from the one I own (HP ENVY TouchSmart 15-j003sg Notebook PC), so I don't have any practical experience with your model.

 

I'm using sp64949.exe (description on sp64949.html). Did you already try this driver? If this doesn't work you might want to start a new discussion thread and get some help from a HP contributor.

 

Mike

 

 

HP Recommended

I guess I'll start my own thread. 

 

When I tried to install the driver, it still made my computer blue screen. 

 

The description of the driver said it works for g6 series laptops though. 

HP Recommended

I've been able to install the updated driver (Mediatek Bluetooth Software Driver 2013-12-21, Version 11.0.748.2 file sp64949.exe) on my HP ENVY m6 Sleekbook (m6-k088ca), and it seems to work fine.

 

FWIW, I was sure I had previously installed it, but I keep getting notices to update my BT driver. Only time will tell as to whether the notices continue or whether this has stopped them.

HP Recommended

PERCHE la PC non il sua bluetooth non fonziona 

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