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IsmailHegazy
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Random BSOD

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)


I have been having Random BSOD since i bought the laptop.. i tried almost everything.. formatted the HDD... downgraded from win 10 to win 8.... returned back to win 10... tried running with AC power only.. removed a RAM stick out of 2...... windows is updated... my drivers are all up to date from the HP website... and i don't think i have bad RAM as my memory diagnostics using memtest86 didn't detect any problems...  BSOd occurs especially while gaming...

Here are the latest crash dumps.

 

https://1drv.ms/f/s!AiwsoT9eImRYgQL4eQD4bZ_6RPLV

Thx in Advance

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Jeet_singh
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Message 2 of 2
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Hi @IsmailHegazy,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

 

* In Windows, search for and open View advanced system settings.

* In the Advanced tab, under Startup and Recovery, click Settings.

* Under System Failure, remove the check mark next to automatically restart, and then click OK.

* Restart the computer to apply the change.

* The computer no longer restarts automatically when a blue screen error occurs.

 

For more details: click here

 

Run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance)

 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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