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Ran360
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Re: 9470m password reset

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Yes i did,please any solution to this because i didn't set that bios password.

 

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IT_WinSec
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Dear @Ran360

 

Thank you for posting in the HP Support forum. Welcome 🙂

 

I noticed you have posted initially in a few old thread from four years ago. Please, note that I moved you post into a new fresh your own dedicated thread/topic.

 

With regards to your issues:

Most business class notebooks (including yours Elitebook Folio and Probook) have better security. They do not procude error codes, halt codes, etc and fix cannot be provided in the forum.

You will have to contact HP Business Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Typically the assistance for such issues is free of charge for business class notebooks.

 

 

Hope this helps. Provide your feedback and updates and let me know if you face any issues.

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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