cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Justito96
New member
2 1 0 0
Message 1 of 4
195
Flag Post

Re: After Windows 10 update HP Pavilion won't boot

HP Recommended
This didn't not resolve my problem, any other suggestions? It won't get me do anything and it's locked up at the hp logo. Thank you
0 Kudos
3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,611 3,965
Message 2 of 4
Flag Post
HP Recommended

@Justito96

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand after Windows 10 update the HP Pavilion won't boot,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Let me get this straight, you've reseated the memory modules and also reinstalled the windows? 

And yet the computer is stuck at the HP Logo? or do you mean that you couldn't get past the HP logo to perform the steps advised previously?

 

While I await your response, I have a few steps that should help:

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.

To determine what is causing the failure, try to isolate the problem by:
Performing a memory self-test 
Checking for loose memory modules 
Testing the memory modules 
Testing the memory slots

 

Use a different keyboard and try again, if the keys aren't responding.
 

For more details: Click here

(Though the header/title may be different, the steps will help resolve your concern).
 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
Justito96
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended
I have taken the moment modules out and put them back in and I can't do anything nothing on the keyboard works nothing. Just a black screen with blue hp logo.
0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,611 3,965
Message 4 of 4
Flag Post
HP Recommended

 

@Justito96

Thank you for the update,

I appreciate your time and efforts,

 

If the issue persists after the hard drive test mentioned on the same article I shared at the bottom of my previous post,

I recommend you remove the hard drive, start the computer without it and tap on the F10 to see if it enters the BIOS screen,
(if it does, it would prove a faulty hard drive, if it doesn't it would mean that the motherboard requires a replacement or repair)

 

Either way, you will need to Contact HP with the results of the last step I've suggested to set up a repair/replacement part order:

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation