Audio/video sync issues on Spectre x360

[SitcomAudience]

@Echo_Lake

Reinstalling the Realtek Audio driver did not fix the issue. Remember, I reformatted back to factory install after I had already tried to reinstall all the drivers related to audio and video. Any other ideas?

Edit:

These threads are all having the same issue with no solutions offered. It seems like HP knows about this issue but is unable to fix it. 

https://h30434.www3.hp.com/t5/Notebook-Audio/Video-lags-audio/m-p/7586976

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-video-desync-when-watching-online-videos/m-p/7621... 

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-Video-Lag-HP-Omen-15/m-p/7542552

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Any-videos-that-I-play-are-out-of-sync...

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-Video-Sync-issue/m-p/7544902

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HDMI-video-starts-to-lag-behind-audio...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Laptop-Audio-Video-out-of-sync-usi...

[Echo_Lake]

@SitcomAudience

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

[Echo_Lake]

@SitcomAudience

Thank you for posting back. 

Let's try audio driver roll back. 

1. Open Device Manager. 
2. In Device Manager, locate Audio input and outputs.
3. Right-click on the Audio device and choose Properties. 
4. Select the Driver tab.
5. Select the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SitcomAudience]

Thanks for trying to help. I attempted to roll back the driver as instructed but there was no ability to roll back the Audio Inputs and Output driver. As I've mentioned previously, I am on a practically new HP Spectre x360 Convertible laptop that I factory reset back to install conditions so rolling back drivers will probably not be the solution.

HP has been unresponsive to my support ticket that I submitted on May 21. I very much appreciate your help in trying to solve this problem, @Echo_Lake.

This computer was delivered on April 14th and it has had this issue since day one. I reset it to factory a couple weeks later because I thought it was due to software conflict. I have tried everything I can think of. It has to be a driver problem but there are no newer drivers available. Even though I like this laptop, I will have to send it back for a full refund if this issue cannot be solved.

[Echo_Lake]

@SitcomAudience

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SitcomAudience]

Thank you for trying to help. Here are some quotes from my comments so far:

 ‎05-15-2020 06:45 PM

"I finally just reformatted to factory install and the issue persists."

 ‎05-17-2020 06:49 PM

"Since it is still happening after a complete factory reset with no other software installed I can only conclude that either the hardware is faulty or the drivers are bad."

 05-28-2020 07:14 PM

"Remember, I reformatted back to factory install after I had already tried to reinstall all the drivers related to audio and video."

 ‎06-02-2020 06:10 PM

"I am on a practically new HP Spectre x360 Convertible laptop that I factory reset back to install conditions so rolling back drivers will probably not be the solution."

While I appreciate your attempt to help, you are asking me to do the same thing that I already did so we will have to try something else to fix this audio/video synchronization problem that is happening in multiple browsers and software, as mentioned in my original post. 

Is there any chance that this computer has been overclocked or underclocked from the factory? That is the only other thing that I can think of that I haven't investigated.  

[Echo_Lake]

@SitcomAudience

Thank you for posting back.

As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[gorlist]

I have the same issue with the Chrome browser.

I've done all the suggestions and latest reset to factory standards (HP installation).

The problem persists.

Have you found a solution yet HP?