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pdqpat
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Re: Base system Device

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I was surprised to see this discussion was 7 years old. I just got the Windows 10 creator's update - and got the very same symptoms, hardware IDs etc.  But there is no driver update so I guess the multi-card reader is dead - I guess it's the price of using a laptop bought in 2010. It worked flawlessly until now.

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Chimney_83
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Greetings @pdqpat

 

Thanks for the post. 

 

I understand that you are unable to find drivers for your computer. 

Not to worry, I will be glad to help. 

Have you tried using HP Support Assistant?

 

Recommend you to run HP Support Assistant on your computer, it would automatically check for driver updates and install it on your computer. 

Please click here for assistance. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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pdqpat
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Thanks for trying to help. HP Support Assistant doesn't have "My devices" at the top and no "My PC" box. I looked in Software updates, Health analysis, Troubleshoot and found nothing. The drivers for the card reader on the HP site for my computer are older than my computer!
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pdqpat
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Jmicron Card Reader Vista 2009 sp42339.exe THen I opened Device Manager and no error icon! Then I noticed something odd - under " Software devices" there's now an entry with a very odd name "PAT-PC: Pat-Media:" The details under hardware ids include "UMB\Microsoft_Corporation/Windows_Media_Player_Sharing/12.0/urn:schemas-upnp-org:device:MediaServer:1" And it was configured and started at the time I "installed" the Jmicron driver.
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Chimney_83
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Thanks for the reply, as the drivers are not available on our website and HP Support assistant is not responding. 

You can either wait for Windows to provide a generic driver or roll back to the previous build. Click here for a Microsoft forums post. 

 

Hope this helped. 

Chimney_83
I am an HP Employee

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pdqpat
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I searched the downloads for my laptop and downloaded the Jmicron card reader driver for Vista  then installed it on my laptop.  There was no indication it had installed correctly.I could not find the card reader listed anywhere in the Device Manager, but the 3 items listed under Base System Device are gone, and no errors shown. I can now read and write to  an SD card.  

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Chimney_83
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Thanks for the reply and glad that the issue is resolved. Card reader will not be separately listed in device manager as it part of USB, whenever you insert any memory card you can check under USB in device manager.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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