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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 09:32 AM

HP Recommended
Product: HP Model 2101 Tablet
Operating System: Android 4.4 KitKat

Due to flaky behavior, I would like to clean up, and completely re-install the OS.  Possible?

1 REPLY 1

‎05-24-2017 10:00 AM

HP Recommended

Hi:

 

You should be a do a factory reset under the settings option.

 

You can also fully reinstall the OS by using the restore image from the link below.

 

The problem is...I don't know which file you need.  The first one indicates China only, and the second one indicates Worldwide, except China and the US.  Maybe HP listed the US exclusion US by mistake?

 

https://support.hp.com/us-en/drivers/selfservice/hp-10-tablet/5447816/model/7531173

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