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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 01:51 PM - last edited on ‎04-10-2017 01:59 PM by Retired

HP Recommended

I HAVE A HP ELITEBOOK 8470P  THAT IS SUPPOSE TO HAVE WINDOWS 7/8/10 64 BIT.  INTEL i7  keeps telling me to come to this link and it wont let me open anything on my note book.  It was working before but now all i get is this. It was reburished with Microsoft Office  software..accompied by a new COA  [Personal Information Removed]
 

1 REPLY 1

‎04-10-2017 02:10 PM

HP Recommended
@MICZTER wrote:

I HAVE A HP ELITEBOOK 8470P  THAT IS SUPPOSE TO HAVE WINDOWS 7/8/10 64 BIT.  INTEL i7  keeps telling me to come to this link and it wont let me open anything on my note book.  It was working before but now all i get is this. It was reburished with Microsoft Office  software..accompied by a new COA  [Personal Information Removed]
 

Hello,

 

Thank you for posting. Welcome to the HP Support forum.

 

It asks you to go to > www.hp.com/go/techcenter/pcdiags

because there is either a hardware problem or the BIOS is configured incorrectly.

 

Would you be able to clarify few things:

- what is the Windows version you are running - Win 7, 8, 10 is not very commont - which one of them all ?

- did you perform any hardware or software changes recently, any updates ? What were you doing when it failed and stopped working ?

 

- Can you perform a hardware diagnostics / scans to check the hardware for errors:

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics (or press the respecitve F button for diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.

 

If there are no system checks/no quick tests, perform HDD and RAM check (hard disk drive and memory checks)

 

Let me know the test results.

 

 

Looking forward to your reply. 🙂

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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