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‎02-08-2017 01:02 PM - edited ‎02-08-2017 02:03 PM

HP Recommended
Product: All-in-One
Operating System: Microsoft Windows 10 (32-bit)

Hi, I have recently bought an HP PC from a vendor, supposedly brand new but discovered a Recovery folder in it. I have only seen this folder in refurbished products before. Could anyone please advise if I have actually bought a refurbished and not a brand-new PC? Thank you!

4 REPLIES 4

‎02-08-2017 01:37 PM

HP Recommended

It depends on the "recovery folder . " On the This PC" it should show as 😧 drive and Recovery.  Where is this showing up?

BTW: make the Recovery disk set through Recovery Manager.  If it says they have already been made, then it might be a "used" PC.


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‎02-08-2017 02:02 PM - edited ‎02-08-2017 02:03 PM

HP Recommended

Ok, so on "This PC" it shows Recovery ( 😧 ) and Windows ( C: )

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‎02-08-2017 02:49 PM

HP Recommended

That is what you should see.  If you open Recovery Manager, you should be able to make the Recovery disk set, which you should do anyways.  This will restore the PC back to factory settings should the hard drive get corrupted or needs replaced.  It will ask for a USB flash drive or DVD's to do that, so be prepared.


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‎02-08-2017 03:30 PM

HP Recommended

Thank you!

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